Patient Care Technician II - Primary Family Med

Summary:

Responsible for greeting patients on the phone and in the clinic in a warm friendly tone. Registration and interviewing of patients to obtain accurate demographic and financial information while scheduling appointment. Other responsibilities may include returning messages, scheduling follow up tests, referrals and prior authorizations. Assists patients, nurses and providers in patient care in the clinic setting. Performs vital signs, and obtains history of chief complaint for visit. Performs various Point of Care Testing and documents assuring quality control for each test completed.

Responsibilities:

• Greets patients, escorts patient into exam room, and performs vital signs, weight and height, and obtains history of chief complaint for visit. Completes documentation appropriately in patient chart.
• Reports relevant information requiring immediate attention to nurse or provider.
• Responsible for stocking supplies in assigned physician's examination rooms.
• Works within the clinic’s scope of practice.
• Assists with patient check in and check out as needed.
• Completes annual and core competencies required for scope of practice.
• Performs various Point of Care testing procedures and documents completely and legibly assuring quality control for each test completed.
• Appropriately takes direction from charge individual within the scope of practice during emergency situations.
• Documents and reports malfunctioning equipment and disturbing incidents that occur in clinic to Manager.
• Maintains infection control standards by clean-up of specified equipment and areas as assigned; takes out biohazard bags from exam rooms at the end of the clinic day and disposes of waste.
• Attends and actively participates in staff meetings/activities regularly.
• Completes annual Health Stream and HIPAA online training modules. Attends classes in safety and infection control, in addition patient care conferences or in-services for new equipment, processes and procedures.
• Preserves patient personal health information to ensure a true record of the patient’s clinic visit.
• Demonstrates effective competency of care, comfort and safety related to age of patient.
• Performs all front desk tasks such as meeting and directing patients, answering the phone, making patient appointments.
• Accesses Epic and other applicable practice management systems to schedule patients and obtain documentation and other patient data as required to support practice activities and processes.
• Acts as a resource to office staff. Uses skills and experience to anticipate requirements and guide activities of less experienced staff.

Requirements:

Education:

• High School Graduation or GED. Successful completion of an accredited nursing assistant, EMT, or medical assistant program of study.

Experience:

• A minimum of one year of in-patient or medical office experience including direct patient preferred.
• Outstanding Service Excellence skills to guarantee quality patient care and patient satisfaction
• Knowledge and skill to obtain vital signs and PHI
• Strong organizational skills; excellent verbal, written and interpersonal communication skills required
• Ability to work collaboratively with others
• Ability to work independently, asserts initiative on performance improvement opportunities
• Ability to navigate through computer software by use of a mouse, keyboard or stylus and windows based software.

Certifications, Registrations, or Licenses:

• BLS issued through American Heart Association and Certified Medical Assistant certification required.

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Full Time