Clinic Patient Representative - Behavioral Medicine

Summary:

According to specified procedures, arranges for the efficient and orderly registration of all patients; ensures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintains patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.

Responsibilities:

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
• Maintains required core competencies.
• Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.)
• Answer practice phones and schedule patient appointments.
• Accurately registers arriving patients for appointments and accurately gathers all necessary information.
• Accurately scans/receives all required documents into the patient’s account.
• Faxes notifications to insurance companies that require it.
• Pre-register via phone calls.
• Assure prompt patient services with a professional, kind attitude.
• Request medical records for new/referred patient.
• Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to the patient visit.
• Update patient information on a regular basis to include address, phone number, and insurance information.
• Assure that all forms in the front office are updated and copied, to include new patient packets and patient charts.
• Collects patients’ co-payments and outstanding balances at the time of service and posts to the account and daily log.
• Balances designated cash drawer at the end of shift.
• Assists patients with general insurance, billing, and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
• Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.)
• Prepares charts for patient visit according to protocols.

Requirements:

Education

• High School diploma or equivalent.

Experience

• Clerical training that includes typing, 10 key calculator, and computer knowledge.
• Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.).
• Medical Office experience preferred.
• Bilingual preferred.

Licenses, Certification, or Registrations

• Current American Heart –Basic Life Support (BLS)card.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time