What are the responsibilities and job description for the Customer Success Manager position at Christopherson Business Travel?
Job Description: Customer Success Manager
Company: Christopherson Business Travel
Location: Salt Lake City, UT (Hybrid)
Department: Client Success
Reports To: Manager, Customer Success
About Christopherson Business Travel
Christopherson Business Travel is a leading travel management company delivering innovative corporate travel solutions, exceptional client service, and technology-driven insights. We partner with organizations to optimize travel programs, enhance traveler experiences, and drive measurable savings.
Position Summary
The Customer Success Manager owns the day-to-day experience for a portfolio of business accounts on the Andavo platform. This is a technically hands-on role: you will serve as the primary point of contact for your customers, managing travel program configuration, driving platform adoption, and ensuring travel management goals are supported at every step. The ideal candidate loves owning problems end-to-end, gets energized by learning new tools, and thrives on building genuine relationships with the businesses they support.
Key Responsibilities
Account Ownership & Client Engagement
Required
Company: Christopherson Business Travel
Location: Salt Lake City, UT (Hybrid)
Department: Client Success
Reports To: Manager, Customer Success
About Christopherson Business Travel
Christopherson Business Travel is a leading travel management company delivering innovative corporate travel solutions, exceptional client service, and technology-driven insights. We partner with organizations to optimize travel programs, enhance traveler experiences, and drive measurable savings.
Position Summary
The Customer Success Manager owns the day-to-day experience for a portfolio of business accounts on the Andavo platform. This is a technically hands-on role: you will serve as the primary point of contact for your customers, managing travel program configuration, driving platform adoption, and ensuring travel management goals are supported at every step. The ideal candidate loves owning problems end-to-end, gets energized by learning new tools, and thrives on building genuine relationships with the businesses they support.
Key Responsibilities
Account Ownership & Client Engagement
- Serve as the primary point of contact for a portfolio of business travel accounts.
- Build and maintain strong relationships with key stakeholders to understand their travel program goals.
- Conduct regular check-ins and business reviews to assess program health and identify improvement opportunities.
- Configure and maintain travel policies, approval workflows, and booking rules within the Andavo platform.
- Set up and manage forms of payment, user access, and account-level settings.
- Troubleshoot platform issues and coordinate with internal technical teams to resolve problems quickly.
- Drive adoption of the Andavo platform by training clients on tools, features, and best practices.
- Develop and share resources that help clients maximize the value of their travel management program.
- Monitor usage metrics and proactively address barriers to adoption.
- Partner with implementation, operations, and product teams to deliver seamless client experiences.
- Escalate and advocate for client needs internally to ensure timely resolution of issues.
- Provide feedback to product and engineering teams based on client insights and recurring pain points.
Required
- 2–4 years of experience in customer success, account management, or client-facing SaaS support roles.
- Demonstrated ability to manage multiple accounts simultaneously with strong attention to detail.
- Technically hands-on: comfortable configuring platforms, troubleshooting issues, and learning new systems quickly.
- Strong communication and relationship-building skills across all levels of a client organization.
- Proficiency with CRM platforms (Salesforce, HubSpot, etc.) and support ticketing systems.
- Background in implementation or onboarding roles with a technical component.
- Experience in Customer Success or Support
- Experience managing higher-complexity or higher-touch accounts a plus.
- Client Relationship Management
- Technical Problem Solving & Platform Configuration
- Proactive Communication
- Cross-Functional Collaboration
- Attention to Detail & Accountability
- Adaptability & Continuous Learning
- Competitive base salary
- Comprehensive benefits package (medical, dental, vision, 401k)
- Professional development opportunities
- Flexible, hybrid work environment
- A collaborative, mission-driven culture