What are the responsibilities and job description for the Veterans Affairs Enrollment Services Specialist 00695 position at Christopher Newport University?
Departmental Objective
To support the “Students First” philosophy by providing exemplary service and support to increase the ease of the registration and matriculation of students. To promote the success of CNU students as we assist them in achieving their goal of graduation.
Purpose of the Position
Assists with the review and certification of credit hours for VA education programs toward approved academic programs. To serve as a VA certifying official by reviewing claims for VA benefits, primarily for Post-911 GI Bill recipients, and by submitting certifications/verifications through the Enrollment Manager portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email. Assists with the day-to-day operations of addressing the needs associated with the U.S. Department of Veterans Affairs benefits, Federal policies, and state and institutional policies and regulations as related to students of military families. Familiarization and ability to interpret and communicate complex University policies and federal laws, such as the Family Educational Rights and Privacy Act. Uses independent decision-making and problem solving within complex guidelines.
Knowledge, Skills, and Abilities Related to Position
- Knowledge of higher education and university policies and procedures
- Knowledge of spreadsheet and database software
- Ability to interpret and communicate complex policies, procedures, rules, and regulations
- Ability to function well in a high volume, stressful environment
- Ability to work cooperatively with a diverse population
- Ability to work independently with detailed information
- Ability to interpret, communicate, and apply regulations and legal statutes
- Strong computer skills for data entry tasks, scanning, and business correspondence with a keen attention to detail
- Strong oral and written interpersonal communication skills
- Excellent organizational skills
Education, Experience, Licensure, Certification Required
Education:
High school graduate or equivalent education/experience that equates to a high school diplomaExperience:
- Experience working with confidential information
- Experience working with veterans affairs or other government regulated programs
Additional Consideration(s)
Education:
- Bachelor’s degree or higher in a related field
Experience:
- Experience with Banner
- Experience working in higher education setting
- Experience as a Veteran Affairs School Certifying Official to include working with Enrollment Manager
Salary Information
Starting at $34,277 Commensurate with Education and Experience
CNU Information
This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.
Salary : $34,277