Heavy Equipment Parts and Service Admin

PARTS/SERVICE ADMIN

Responsibilities

· Answer calls and note service requests and provide accurate details to service manager.

· Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, entering RO into service database system.

· Proactively solve customer issues and maintain high customer satisfaction.

· Educate customers on maintenance, repairs, and services for their equipment.

· Maintain accurate records and report on maintenance procedures.

· Prepare bills and invoices for services performed.

· Keep updated records of customer interactions and process customer information in our database.

· Procure necessary parts from vendors, create purchase orders, provide parts breakdown and assist technicians in identifying part numbers needed for repairs being performed.

· Check part deliveries in and receive purchase orders through the business system. Assign bin locations and put product in the appropriate stocking location.

· Perform other duties as assigned by Management.

Experience & Qualifications

· Preference will be given to candidates with previous experience in the heavy equipment industry or in a related field such as Service Department, Service Advisor, Service Manager, etc.

· Experience in a service center or similar environment is preferred. The ideal candidate will have some knowledge of mechanics.

· Fluent English--Bilingual a plus

· Can work in a fast-paced environment, are organized, and can manage time efficiently.

· Must have a valid driver's license.

· Job Type: Full-time

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Chicago Ridge, IL 60415: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $80,000