Patient Service Representative Specialist - ENT

Christie Clinic's department of ENT is seeking a full-time Patient Service Representative Specialist at the Fields clinic from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements.

Duties include acting as a liaison between patients and medical staff.  Other duties include greeting patients, reviewing and updating demographic and insurance information, collecting copayments and prepayments at the time of service, scheduling and rescheduling appointments, and answering phones.

JOB DUTIES: (This list may not include all of the duties assigned.)

• Greet patients and visitors in an efficient, professional, and courteous manner.
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Provide a check-in process for patients.
• Collect payments, copayments and prepayments, as needed.
• Verify and update necessary demographic and insurance information.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area.
• Maintain relevant office supplies for department effectiveness.
• Distribute mail to appropriate staff members.
• Schedule referral visits, tests, labs, and appointments, as requested.
• Ensure patient completes all paperwork pertaining to the office visit, including insurance information, etc., prior to the patient seeing the provider.
• Post any payments, including co-payments, payments toward account balances, collections, etc.
• Change the financial class for charges on a patient’s account that need to be filed to update insurance.
• Maintain and balance the payment drawer at the end of the day, including cash, checks, and charges.
• Fax signed documents and maintain a file system for internal/external orders, mail order prescriptions, and any other faxed papers.
• Prepare patient charts for patient check-in for office visits, as needed
• Stamp all papers, results, medical records, etc., and send to HIM to be scanned.
• Obtain signatures on corresponding forms and document any other material received or requested into the electronic medical record.
• Assist clinical teams as requested and within their scope.
• Work on in-basket and work queues.
• Assist with obtaining prior authorizations/necessary paperwork for patients.
• Participate in departmental huddles.
• Perform related work as required.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent

PREFERRED QUALIFICATIONS:

• Experience in a medical office setting       

CERTIFICATE/LICENSE: 

• None

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching, and lifting up to 25 pounds.  Hearing within, or correctable to, normal range, vision correctable to 20/20, and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in a medical office setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids, and other waste common to a health care environment.  Requirements may include working irregular hours.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria. 

We also offer a substantial benefits package, including:

Salary : $16 - $22