Patient Financial Representative/Administrative Coordinator - Business Services - University

Christie Clinic's department of Business Services is seeking a full-time Patient Financial Representative/Administrative Coordinator at the University clinic from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements.

Duties include the performance of supervisory duties over the Central Registration department while working as a Patient Financial Representative position.

JOB DUTIES: (This list may not include all of the duties assigned.)

• Perform on a daily basis duty of Patient Financial Representative, as outline in job description.

• Cross trains and perform, with expertise, all job functions within the department.

• Possess comprehensive knowledge of electronic medical record and practice management systems, Microsoft Office Suite, Christie Clinic, LLC, and Business Services operations with specific emphasis on division functions.

• Act as a time clock manager. Approves and submits time, approves staff member vacation and time off requests. 

• Interview prospective staff members.  Oversee the training of new staff members.

• Perform conflict control throughout the department.

• Conducts and maintains Christie Leadership System within department.

• Assist in creating and maintaining budget.

• Completes and presents annual performance evaluations and ensure that employees are up to date on department policies and procedures.

• Appease patient complaints.

• Prevent distractions within the department and keep employees on task.

• Oversee all operational functions, workload load assignments, cross training of duties to ensure adequate coverage within the department.

• Attend meetings and sit on committees as requested by Manager.

• Communicate areas of concern to the Business Services Manager.

• Perform related work and other projects as required.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent

• Customer service experience

• Demonstrated leadership experience

• Professionalism with staff, patients, physicians, and other outside contacts.

PREFERRED QUALIFICATIONS:

• Supervisory and training experience

• Demonstrated skill set for meeting departmental job description requirements

• College or courses in healthcare, accounting, or insurance fields

• Experience in a medical office, insurance position, or equivalent strongly desired.

• Experience in project identification, organization, and completion. 

• Demonstrated analytical and problem-solving skills.

• Proven ability to successfully communicate with people.

CERTIFICATE/LICENSE: 

• None

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching, and lifting.  Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required. It is also necessary to view and type on computer screens for long periods.

TYPICAL WORKING CONDITIONS:

Work is performed in an office environment in a healthcare facility. Involves continuous contact with patients and staff in a demanding and fast-paced environment.  Work may be stressful at times; interaction may be with angry or confrontational people. Contact involves dealing with sick people and contact with communicable disease.  Requirements may include working irregular and overtime hours.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria. 

We also offer a substantial benefits package, including:

Salary : $20 - $28