Hospital Billing Rep-Customer Service

Job Details
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!



ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America's Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.



PRIMARY FUNCTION:

Receive, review, and provide resolution for all incoming calls as related to hospital and physician billing issues/concerns.



PRINCIPAL DUTIES AND RESPONSIBILITIES:   

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  Receives calls concerning accounts for services rendered to Christiana Care patients.
  
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  Provides research and resolution with insurance carriers.
  
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  Provides the necessary third- party requirements to ensure accurate billing.
  
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  Retrieves necessary documents utilizing the cash posting and OnBase system.
  
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  Interprets managed care requirements and third- party processes for resolution to patient concerns.
  
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  Ability to utilize the appropriate billing system to answer questions/concerns posed by the caller.
  
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  Displays the ability to provide requested information within CCHS guidelines for confidentiality.
  
  
  
  
  

DIRECTION/SUPERVISION RECEIVED:

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  Operations Coordinator and/or Billing Manager
  
  
  
  
  

EDUCATION AND EXPERIENCE REQUIREMENTS:

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  High school graduate or equivalent.  One to two years’ experience in a customer service setting, preferably in a Healthcare facility.  Soarian experience preferred.  Demonstrated skills in oral and written communication.
  
  
  
  
  

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

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  Knowledge of medical terminology.
  
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  Knowledge of physician billing and reimbursement policies and procedures.
  
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  Knowledge of CPT4 and ICD10 codes as it relates to physician billing.
  
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  Knowledge of physician office practices.
  
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  Ability to enter, update, and retrieve information using a personal computer.
  
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  Skill in written and oral communication.
  
  
  
  
  

WORKING CONDITIONS:

Sits or stands most of the day in an office environment.

Hourly Pay Range: $22.29 - $33.44



This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date
Dec 26, 2025

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/