Patient Registrar I - Floater - Weds., Thurs., Fri., Sat., - 7a-5:30p

Patient Registrar I - Floater - Weds., Thurs., Fri., & Sat. - 7a-5:30p

PRIMARY FUNCTION:

To perform patient registration and scheduling in a busy imaging department and/or outpatient office, including obtaining financial and clinical information, insurance data and authorizations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

First point of contact interacting with patients

Register patients for labs and check in patients efficiently and accurately.

Obtains identity, insurance and/or workers compensation information or motor vehicle accident information

Answer and route calls into the Outpatient department

Responds to questions and concerns and directs them to appropriate location or department.

Requests scripts faxed from physician offices to assist patients

Documents communication of critical results when necessary

Operates computer systems and office equipment in a safe manner.

Interacts for solution of “routine problems” as they occur to achieve customer satisfaction.

Superior performance in customer service and phone skills with ability to manage difficult patient satisfaction issues and provide service recovery.

Interacts with patients, family members, physicians, and staff in a courteous and professional manner.

Adheres to mandatory education requirements including among attendance, safety, infection control, professionalism, and dress code.

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Demonstrates Christiana Care values and behaviors.

Performs other related duties as required.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Frequent contact with staff, patients, physicians, family members, and third-party insurance to obtain patient information, provide information to client companies, and respond to inquiries concerning patient reports.

DIRECTION/SUPERVISION OF OTHERS:

None.

DIRECTION/SUPERVISION RECEIVED:

Patient Access, Supervisor

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school graduate or equivalent.

Two years experience in a medical, financial, or customers service environment.

An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of hospital and/or office radiology, clerical and billing procedures/functions including related equipment use and operation.

Knowledge of computer scheduling for multiple providers.

Knowledge of clerical methods and techniques.

Knowledge of office equipment and machines.

Knowledge of criteria for safe scheduling parameters (MRI Hazards) when needed.

Knowledge of Medical Terminology.

Ability to plan, organize, and handle various tasks simultaneously.

Ability to function independently, set work schedule and short-term goals to maximize productivity.

Ability to establish and maintain superior quality customer relations with patients, patient’s families, Christiana Care staff, visitors, insurance companies, physicians, and the general public.

PHYSICAL DEMANDS:

Sitting with intermittent standing and walking. Occasional bending and reaching. Intermittent light lifting and carrying.

WORKING CONDITIONS:

Busy office environment.

Occasional prolonged sitting and long stretches of time on the phone.

Hourly Pay Range: $18.19 - $26.37

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.