Patient Escort IV - Team Lead | Full-Time | Overnight Shift - 10:30PM - 7:00AM | Newark Campus

We are seeking an experienced and motivated Patient Escort IV – Team Lead to support the daily operations of our Patient Escort department. In this role, you will monitor team activities to ensure safe, timely, and accurate completion of patient transport while maintaining departmental standards.

The ideal candidate brings strong leadership abilities, patient escort or hospital transport experience, critical thinking, effective communication, and strong time‑management skills.

Schedule: Overnight Shift, 10:30PM. – 7:00AM
Requirements: Every other weekend & every other holiday
Location: Christiana Hospital - Newark Campus

Key Responsibilities

• Provide interim supervision in various work areas when the supervisor is absent.
• Perform Service Assistant I, II, and dispatcher duties as needed.
• Communicate and reinforce departmental policies and procedures.
• Monitor transport assignments for accuracy and guideline compliance.
• Complete daily reports, update lineups, track call‑outs, and communicate schedule or staffing changes.
• Assist with scheduling tasks including lineup changes, holiday schedules, and overtime requests.
• Inspect and coordinate equipment for safety, cleanliness, and preventive maintenance needs.
• Maintain positive relationships with patients, visitors, and hospital personnel.
• Conduct leader rounding and support service recovery efforts.
• Lead team huddles and participate in staff meetings.
• Assist caregivers with troubleshooting (Kronos, Vocera, R2L, Workday, Outlook).
• Support compliance with state, federal, and local regulations.
• Lead or participate in performance improvement projects.

Qualifications

• High school diploma or equivalent required.
• Experience in patient escort, hospital transportation, or related field preferred.
• Leadership experience preferred.
• Strong communication, critical thinking, and time‑management skills.
• Ability to lift and walk with up to 40 pounds.
• Ability to stand/walk for the entire shift.
• Ability to maintain confidentiality, especially regarding patient information.

Working Conditions

• Prolonged standing and walking.
• Potential exposure to infectious disease with required precautions.

Why You’ll Love Working Here

Comprehensive Benefits Package:

• Medical, dental, vision, life insurance & more

• 403(b) Retirement Plan
• Generous Paid Time Off
• Growth & Development Opportunities
• Inclusive & Supportive Culture

Plus, Enjoy Work/Life Perks Like:

• Annual Care.com membership
• Financial coaching & retirement planning
• Fitness & wellness reimbursements
• Discounts on hotels, rental cars, theme parks, entertainment & more!

This position has a starting rate of $18.75 per hour, regardless of prior experience. After six months of continuous employment, the hourly rate will automatically increase to $21.87 per hour. After one year of continuous employment, the hourly rate will automatically increase to $22.91 per hour.

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.