Guest Services Representative I - Part - time 4p - 8p - Christiana

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

Are you service oriented and interested in working for an organization passionate about love and excellence? This part-time position serves as the ambassador providing an outstanding experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests.

Education an Experience

• High school diploma or equivalent
• Two years of customer service experience, front desk/hotel preferred

Hours:

Varied schedule - working 4-hour shift between the hours of 4pm- 8pm. Rotating weekend & holiday as needed

SPECIAL REQUIREMENTS:

Essential personnel, 24/7 department. Work schedules may be changed with short notice to ensure essential services are maintained

Principal Duties and Responsibilities:

• Serves as a ChristianaCare ambassador by providing customer service excellence with a personal touch at every encounter.
• Welcomes the patient/visitor with love and excellence and provides accurate, helpful information.
• Answers all inquiries (in person and via telephone) in a timely manner.
• Provide patient location information to all customers.
• Provides directions to locations/facilities for internal and external guests.
• Provide department information to internal and external guest.
• Provides daily visitor badging, if required, for the safety of our patients and staff.
• Provides daily shuttle badging for all non-caregivers s, if required.
• Serves as mediator between caregivers and guests.
• Must make instantaneous decision based of their risk assessment of current situations.
• Receives, processes and documents lost or found property utilizing the Report to Learn (R2L) system.
• Answers inquiries in person and via telephone about lost and found property.
• Conducts Lost & Found reviews.
• Ensures the Information Desk Directories are maintained and are updated as needed.
• Directs the volunteers’ daily assignments and answers any questions or inquiries they may have during their volunteer shift.
• Ensures desk has adequate supplies of support materials (maps, directory tear-sheet, badges, labels, paper, pens, etc.)
• Keeps team members updated on current issues/concerns before leaving their shift.
• Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide an outstanding experience.
• Completes special projects as assigned.
• Performs assigned work safely, adhering to established safety rules and practices. Reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

Knowledge, skill, and ability requirements:

Excellent oral communication skills.

Ability to provide excellent customer service.

Ability to use computer and telephone to retrieve information.

Ability to use computer programs such as: Microsoft programs, Soarian, Surgi-Net, R2L, Powerchart.

Ability to use Easy Lobby program and Dymo printer to distribute visitor badges.

Ability to learn hospital locations and ability to read hospital map.

Ability to learn diagnostics tests and procedures performed at ChristianaCare.

Ability to learn ChristianaCare and departmental policies, procedures, and directives.

Ability to demonstrate excellent communication skills.

Ability to maintain confidential information and material.

Ability to handle stress.

Active listening skills.

Ability to work independently and as part of a team.

Ability to anticipate the needs of our guests and then meet or exceed those needs with compassion and generosity to build enduring relationships

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $16.50 - $23.93

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.