Program Manager of Patient Safety for the Medical Group

The Medical Group of ChristianaCare is looking for a Program Manager of Patient Safety.

The Program Manager of Patient Safety provides leadership and oversight for ambulatory patient safety, quality, and regulatory compliance across all ChristianaCare Medical Group (MGCC) office practices and in collaboration with community partners. This role monitors ongoing compliance with Joint Commission accreditation standards and organizational patient safety requirements, identifies opportunities for improvement, and supports consistent implementation of best practices across ambulatory settings.

The Program Manager of Patient Safety leads the development, implementation, and ongoing evaluation of patient safety and regulatory improvement initiatives. This includes identifying risks and opportunities, developing action plans, coordinating with clinical and operational leaders, monitoring progress and outcomes, and facilitating sustainable improvements. The role works collaboratively with interdisciplinary teams and community partners to promote a culture of safety, accountability, continuous improvement, and regulatory readiness while advancing high-quality, patient-centered care.

The ideal candidate will have demonstrated experience in both accreditation and patient safety, with a strong understanding of regulatory standards and compliance requirements. The candidate should be highly skilled in reviewing and analyzing reports to identify trends, assess opportunities for improvement, and develop data-driven recommendations. Previous experience in performance improvement and quality initiatives is strongly preferred. CPHQ certification is preferred but not required.

Work Schedule:

• Monday through Friday: 8am to 4:30pm
• Must be flexible and willing to travel to locations as assigned. Travel expenses are reimbursable in accordance with organizational guidelines.
• Covering New Castle County, Chester and Delaware Counties in PA

Duties / Responsibilities:
The Program Manager of Patient Safety provides leadership and subject matter expertise in patient safety, accreditation, regulatory compliance, and performance improvement across ChristianaCare Medical Group (MGCC) ambulatory practices. This role monitors safety and performance data, identifies trends and opportunities for improvement, develops recommendations, and facilitates action plans to improve patient and caregiver safety and clinical outcomes.

The Program Manager of Patient Safety serves as a content expert for patient safety and accreditation initiatives and participates in ambulatory safety, clinical effectiveness, event reporting, and regulatory activities. Responsibilities include developing and monitoring safety metrics, facilitating root-cause analyses, maintaining risk-reduction strategies, supporting performance improvement initiatives, and communicating results and recommendations to leadership.

The role supports ongoing regulatory and accreditation readiness through practice rounds, tracer activities, compliance assessments, and participation in Joint Commission, CMS, and other regulatory surveys. The Program Manager of Patient Safety assists with corrective action plans, develops and maintains policies and processes to support compliance, and provides education regarding accreditation standards, regulatory requirements, patient safety, and performance improvement methodologies.

The Program Manager of Patient Safety maintains current knowledge of applicable regulatory and accreditation standards and promotes a culture of safety, accountability, continuous improvement, and high-quality patient care.

Compensation & Benefits

More Than a Job - A Total Rewards Package Designed for You!

We believe our caregivers deserve meaningful benefits that support their health, financial future, family, and overall well-being. Our comprehensive benefits package includes:

• Comprehensive Health Coverage - Medical, dental, vision, life insurance, and more.
• Plan for Your Future - Two retirement planning options, including a 403(b) with employer contributions.
• Paid Time Off - Generous PTO with annual rollover and opportunities to cash out eligible time.
• Paid Parental Leave - 12 weeks of paid parental leave to support you and your growing family.
• Invest in Your Education - Tuition assistance to support your professional and career development.
• Work-Life & Well-Being Benefits - Access to Care.com membership, backup care services through Care@Work, retirement planning resources, financial coaching, fitness and wellness reimbursement, and exclusive discounts on hotels, rental cars, theme parks, entertainment, sporting events, movie tickets, insurance, and more.

At ChristianaCare, we're invested in helping you thrive - at work, at home, and in every stage of life.

Education / Requirements:

• Current Graduate of an accredited school of nursing with Bachelor of Science in Nursing (BSN), Master of Science in Nursing (MSN) is preferred
• Current Registered Nurse (RN) licensure in the State of Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC)
• Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department or critical care experience

Strengths and Qualities:

Demonstrated leadership, organizational, and project management skills with knowledge of healthcare delivery, clinical care, performance improvement, accreditation standards, healthcare financing, population health, and information systems. Strong analytical and problem-solving abilities with sound judgment, tact, and diplomacy. Excellent verbal and written communication skills, with the ability to effectively collaborate, negotiate, resolve conflicts, delegate, prioritize, and coordinate multiple projects and competing responsibilities. Adaptable, self-directed, and able to work independently while building strong relationships and maintaining productivity in a dynamic healthcare environment. Demonstrates a commitment to continuous learning and professional development, with the ability to learn, apply, and effectively communicate new skills and processes.

When we lead with love, excellence is inevitable.

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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/