Guest Services Coordinator

Title: Guest Services Coordinator

Reports to: Director of Operations

Location: Orlando, FL

Status: Full-Time, Hourly

Pay Scale: $19.00 per hour

Number of Positions Available: 1

Position Summary

We are seeking a Guest Services Coordinator to join one of Central Florida’s oldest and most established social service agencies. Our mission is to create housing solutions, provide compassionate homeless day services, and work alongside partners to inspire community action.

The Guest Services Coordinator plays a vital role in supporting individuals experiencing homelessness by coordinating access to essential day services including showers, laundry, mail services, personal storage, clothing, and hygiene resources. This position ensures that services are delivered efficiently, respectfully, and in alignment with organizational values.

Working in a high-traffic human services environment, the Guest Services Coordinator supports the dignity, safety, and overall well-being of guests, staff, volunteers, and visitors. This role requires strong interpersonal skills, organization, and the ability to manage multiple service areas simultaneously.

Chief Responsibilities and Duties

Coordinate daily guest services including showers, laundry, mail, storage, clothing, and hygiene distribution

Assist guests with check-in processes, service scheduling, and program navigation

Provide information and referrals to internal programs and external community resources

Maintain order and flow of service areas to ensure fair and efficient access

Monitor guest activity and address concerns using appropriate de-escalation techniques

Maintain accurate logs for client storage and mail distribution

Record client data appropriately in the Homeless Management Information System (HMIS)

Assist with donation intake, sorting, and distribution

Ensure cleanliness and organization of service areas including showers, laundry, and all common spaces

Report safety, security, or facility concerns to appropriate staff

Effectively utilize volunteers to accomplish all required daily tasks

Participate in staff meetings and required trainings

Model professionalism and respectful interactions with clients at all times

Qualities and Competencies

Commitment to serving individuals experiencing homelessness with dignity and respect

Ability to remain calm and professional in a high-traffic service environment

Strong customer service and interpersonal skills

Comfortable using different types of technology

Strong organizational and multitasking abilities

Effective communication and problem-solving skills

Reliability, adaptability, and teamwork

Ability to maintain professional boundaries

Physical ability to lift up to 30 lbs., bend, stand, and work both indoors and outdoors

Education and Experience

High school diploma or GED preferred

Experience in social services, customer service, or related field preferred

Experience working with vulnerable populations is a plus

Familiarity with community resources is beneficial

Valid driver’s license preferred

Christian Service Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard for race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, and use stairs.

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $19