Assistant Thrift Store Manager

Overview: As a growing 501 C3, Non-profit organization, CRCI is always looking for new, talented individuals who can be an addition to its efforts. It is CRCI’s Management's desire that each person involved with the organization (paid or not paid) has a burden for the lost, the sick, and the suffering. It is also important that all staff recognize that they represent CRCI and their actions will affect the community’s outlook upon it. Staff is a representation of the CRCI program, and it is expected for them to conduct themselves in a manner that would always promote and elevate the image of CRCI to the community. Any behavior that promotes a negative image of the organization is unacceptable.

JOB SUMMARY: The Assistant Thrift Store Manager is responsible for conducting the daily operation of the CRCI Thrift Store; communicating and interacting with customers, volunteers, and donors; encouraging, supporting and challenging staff and volunteers; facilitating a safe and healthy working and shopping environment for customers, volunteers and staff; and generating funds to support the CRCI Residential Treatment Program.

Location: This position may be placed at any of the CRCI Thrift Stores.

• Holden Beach Thrift Store
• Shallotte Thrift Store
• Sunset Beach Thrift Store

DUTIES AND RESPONSIBILITIES:

• Supports the day-to-day operations of the thrift store, including timely opening and closing procedures. Assists the Store Manager in supervising paid staff and volunteers in accordance with CRCI policies and applicable laws.
• Key responsibilities include supporting the recruitment, training, and onboarding of staff and volunteers; helping plan, assign, and oversee daily work activities; and providing regular feedback while communicating performance concerns to the Store Manager. Assists in resolving customer, staff, or volunteer issues that arise on the sales floor.
• Ensures compliance with security, sales, personnel, and recordkeeping procedures. Helps maintain adequate staffing coverage and covers shifts as needed. Provides excellent customer service by welcoming customers and assisting with questions related to store operations, merchandise location, and pricing.
• Supports financial operations by assisting with budgeted expense management, contributing to net contribution goals, and ensuring accuracy of cash handling, daily deposits, and receipts. Reports discrepancies promptly to the Store Manager or Retail Operations Manager and ensures cash-handling policies are followed.
• Assists with donation processing, including sorting, tagging, pricing, and merchandising, and helps maintain clean, organized, and visually appealing sales floors and displays. Supports facility cleanliness, safety, and upkeep, promptly addressing or reporting maintenance and safety concerns.
• Promotes a positive, respectful, and collaborative work environment. Demonstrates initiative and problem-solving skills while working with the Store Manager to identify and implement operational improvements. Understands and supports the mission of the CRCI Thrift Store and represents it professionally and enthusiastically to customers, staff, and volunteers.

TBD