What are the responsibilities and job description for the HVAC Sales & Service Manger position at Christian Heating, Cooling & Plumbing?
Overview
Christian Home Services is a growing residential home services company proudly serving homeowners throughout Chester County, Delaware County, and Montgomery County. We provide HVAC, plumbing, and electrical services with a strong commitment to exceptional customer care, technical excellence, and professional service in every home we enter.We are seeking an experienced Sales & Service Manager to lead, develop, and support our field teams while ensuring a consistently high level of service across our entire service area.
Position Overview
The Service & Sales Manager plays a critical leadership role within Christian Home Services. This individual is responsible for overseeing daily field operations across HVAC and electrical services throughout our tri‑county footprint, supporting technicians, driving performance, and protecting the customer experience.
This role is ideal for a hands‑on leader who understands residential service operations, values people development, and believes great customer service is the foundation of long‑term success.
What You’ll Do
- Lead, coach, and support HVAC and electrical service teams serving Chester, Delaware, and Montgomery counties
- Ensure consistently high levels of customer satisfaction through strong service standards, communication, and accountability
- Oversee daily field operations, job quality, productivity, and technician performance
- Partner with dispatch, customer service, and leadership to optimize workflows and response times across the service area
- Monitor KPIs, customer feedback, team performance metrics, and operational goals
- Support technician hiring, onboarding, training, and ongoing development
- Enforce safety standards, company policies, and professional conduct in the field
- Assist with customer escalations and service recovery when needed
- Help build and maintain a positive, accountable, team‑oriented culture
What We’re Looking For
- Experience managing residential service teams in HVAC & electrical, or a multi‑trade environment
- Proven leadership, coaching, and team‑building skills
- Strong customer‑first mindset with a commitment to professionalism and service excellence
- Solid understanding of residential service operations and field workflows
- Excellent communication, organization, and problem‑solving abilities
- Ability to lead across a multi‑county service area
- Valid driver’s license with a clean driving record
Why Join Christian Home Services?
- Lead teams at a company known for quality workmanship and outstanding customer care
- Play a key role in shaping field operations and service culture across the region
- Work with leadership that values integrity, professionalism, and people development
- Competitive compensation and benefits package
- Opportunity to grow with a respected and expanding residential service company
- Make a meaningful impact on employees, customers, and the communities we serve
Christian Home Services may conduct pre‑employment background checks and drug testing, subject to applicable law.
Posted Min Pay Rate
USD $85,000.00/Yr.Posted Max Pay Rate
USD $135,000.00/Yr.Salary : $85,000 - $135,000