What are the responsibilities and job description for the Client Concern Specialist position at Christian Heating, Cooling & Plumbing?
Overview
About Us:
Christian Heating Cooling Plumbing Electrical is a premier provider of Residential HVAC, plumbing, and electrical services. With a focus on excellence and customer satisfaction, we are committed to addressing client needs efficiently and professionally. We are looking for a dedicated Client Concerns Specialist to be the key liaison between our customers and service teams, ensuring every client issue is resolved to their satisfaction.
Key Responsibilities:
- Customer Issue Resolution: Serve as the primary point of contact for customers with concerns or complaints, providing prompt and empathetic responses.
- Problem-Solving: Investigate and resolve client concerns related to HVAC, plumbing, and electrical services, coordinating with technicians and management as needed.
- Communication: Maintain clear, professional, and proactive communication with clients throughout the resolution process.
- Documentation: Accurately record and track all client concerns and resolutions in the company’s CRM system.
- Team Coordination: Work closely with dispatchers, technicians, and managers to address service issues and prevent future occurrences.
- Follow-Up: Conduct post-resolution follow-ups to ensure client satisfaction and maintain positive relationships.
- Process Improvement: Identify trends in customer concerns and collaborate with management to implement strategies for service improvement.
Qualifications:
- Proven experience in customer service, preferably in the HVAC, plumbing, or electrical trades.
- Strong problem-solving skills with the ability to think critically under pressure.
- Exceptional communication and interpersonal skills.
- Familiarity with CRM software and service management tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of HVAC, plumbing, or electrical terminology is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career development and advancement.
- A positive and supportive work environment.
- Comprehensive training and ongoing support.
- 401K with company match
- Health Benefits to include vision & dental
- Vacation & Personal days
Christian Heating Cooling Plumbing may conduct a preemployment background check and drug test, subject to applicable law
Posted Min Pay Rate
USD $20.00/Hr.Posted Max Pay Rate
USD $22.00/Hr.Salary : $20 - $22