What are the responsibilities and job description for the Authorization Support Specialist (Remote) position at Christian Healthcare Ministries?
Christian Healthcare Ministries (CHM) is seeking a detail-oriented and compassionate Authorization Support Specialist to join our team. This role is ideal for someone who enjoys helping others, thrives in a policy-driven environment, and can confidently communicate complex information with clarity and care.
As a liaison between members, authorizers, and eligibility training and communications, you’ll support phone and email inquiries related to eligibility and sharing status, ensure consistency in communications, and help maintain CHM’s commitment to excellence, accuracy, and ministry-first service.
What We Offer
- Compensation based on experience.
- Faith and purpose-based career opportunity!
- Fully paid health benefits
- Retirement and Life Insurance
- 12 paid holidays PLUS birthday
- Lunch is provided DAILY.
- Professional Development
- Paid Training
Roles & Responsibilities
- Respond to sharing status emails and member inquiries with clarity, compassion, and adherence to CHM Guidelines
- Provide exceptional phone support related to authorization, eligibility, and program-level questions
- Help members understand their sharing status and assist with basic navigation of program terms
- Manage incoming authorization requests efficiently and accurately
- Communicate with authorizers to clarify missing documentation or inconsistencies
- Apply guideline knowledge to assist in determining next steps for member requests
- Collaborate with the Training and Communication team to improve scripts, templates, and resource materials
- Flag recurring communication issues for team-wide resolution
- Conduct internal communication reviews to ensure accuracy and alignment with CHM policies
- Contribute feedback to improve process flow, document updates, and guideline clarity
- Ensure CHM’s practices align with what is communicated to members
Qualifications & Requirements
- High school diploma or equivalent required
- Experience in customer care or medical bill authorization is preferred
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to build trust, listen actively, and engage with empathy
- High attention to detail and commitment to accuracy
- Confident in navigating policy documents and explaining processes
- Strong problem-solving, organization, and multitasking abilities
- Basic knowledge of medical terminology and healthcare practices is preferred.
- A willingness to learn medical-related concepts through on-the-job training is required.
- Committed to CHM’s mission and values
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.