Authorization Support Representative (Hybrid & Remote)

The Authorization Support Representative exists to support Christian Healthcare Ministries by serving as a knowledgeable, compassionate point of contact for members and internal teams regarding authorization, eligibility, and sharing status questions. This role strengthens understanding, consistency, and confidence in CHM processes through clear communication and guideline-aligned support.

At the highest level, the Authorization Support Representative is accountable for delivering accurate information, resolving inquiries efficiently, supporting authorizers through effective coordination, and enhancing the overall member and employee experience within the authorization process.

WHAT WE OFFER

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

PRIMARY RESPONSIBILITIES

• Serve as a primary communication resource by responding to member inquiries via phone and email regarding authorization status, eligibility, and program-related questions in accordance with CHM Guidelines.
• Provide clear, compassionate member support by helping members understand sharing status, next steps, and program terms at an appropriate level of detail.
• Process and route authorization-related requests accurately and efficiently to support timely review and adjudication.
• Collaborate closely with authorizers to obtain missing documentation, clarify inconsistencies, and support resolution of authorization cases.
• Apply guideline knowledge to communication by determining appropriate next steps and delivering accurate, consistent guidance to members and internal staff.
• Partner with Training and Communications teams to improve scripts, templates, and educational resources that support consistent messaging.
• Identify and escalate trends or recurring issues related to member communication, guideline clarity, or process breakdowns.
• Review internal communications and materials to ensure accuracy, alignment with CHM policies, and clarity for member-facing use.
• Contribute to continuous improvement efforts by providing feedback on processes, documentation, and guideline communication effectiveness.
• Uphold CHM’s mission, values, and ministry-first approach in all interactions and daily work.

CORE COMPETENCIES & SKILLS

• Professional written and verbal communication
• Policy interpretation and application
• Member service and relationship management
• Attention to detail and accuracy
• Problem-solving and critical thinking
• Organization and task prioritization
• Cross-team collaboration and communication

REQUIRED QUALIFICATIONS & CONSIDERATIONS

Education

• High school diploma or equivalent required.

Experience & Skill Readiness

• 1 years of experience in customer service, call center, healthcare support, or a related member-facing role preferred.
• Ability to interpret policy or guideline-based information and explain processes clearly to others.
• Willingness to learn medical and healthcare-related concepts through structured on-the-job training.
• Comfort using computers and learning new systems; working knowledge of Microsoft Office (Outlook, Word, Excel) preferred.

Additional Considerations

• Familiarity with medical terminology or healthcare processes is a plus, but not required.
• Demonstrated alignment with CHM’s mission, values, and service-oriented culture.
• Ability to work collaboratively while managing individual responsibilities and service timelines.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.