What are the responsibilities and job description for the P/T Customer Service Agent position at Christian Brothers Automotive?
About us
Christian Brothers Automotive is a family owned automotive repair facility in Fayetteville, AR. We are customer-centric, fast pace, and professional.
Our work environment includes:
- Lively atmosphere
- Flexible working hours
- Modern office setting
- Customer Service Driven
Are you passionate about serving others and providing world-class customer care?
We’re looking for a Customer Service Representative who loves solving problems, thrives on organization, and believes every guest deserves an exceptional experience—just like you'd find at Chick-fil-A or The Ritz-Carlton.
At Christian Brothers Automotive in Fayetteville, AR, we’re more than just an auto repair shop—we’re a team that values integrity, professionalism, and relationships.
What We’re Looking For:
- Someone with longevity at previous jobs.
- A obsession for top-tier customer service
- Fantastic communicator with great listening and typing skills
- Strong computer and phone skills; multitasking is essential
- Extremely detail-oriented and loves improving systems
- Quick thinker and proactive problem solver
- Must have a clean and active driver’s license
- Comfortable standing and walking for long periods
- Dependable, punctual, and a team-first attitude
Responsibilities:
- Warmly greet customers in person and over the phone
- Schedule and confirm service appointments
- Clearly explain what guests can expect during their visit
- Conduct follow-up calls to ensure satisfaction and resolve concerns
- Support senior service advisors and help manage workflow
- Help maintain accurate parts and office inventory
- Assist with setting up weekly team lunches and birthday celebrations
- Observe and respond to customer body language and tone
- Maintain a clean, organized, and professional front office
- Drive customers from the office to their destination in our company car.
- Valet or porter customer vehicles around the parking lot and annex.
- Closing duties of the office.
- Provide excellent customer service and maintain a positive attitude.
- Answer customer inquiries via phone, email, and chat.
- Resolve customer complaints in a timely manner.
- Maintain customer records and update account information as needed.
- Provide customers with product and service information.
- Follow up with customers to ensure their satisfaction.
- Identify and escalate issues to supervisors.
Pay: $11.00 - $15.00 per hour
Expected hours: 20.0 – 35.0 per week
Work Location: In person
Benefits:
Vacation & Paid Time Off, Health InsuranceSalary : $11 - $15