Automotive Senior Service Advisor | Up to $125k & Weekends Off | Andover

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

Greet every customer that enters our facility with hospitality and respect
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
Manage the store’s workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself and the customer
Direct, coordinate, and participate in performing customer service activities
Shuttle customers as needed
Ensure that all repairs are performed to proper specifications
Work together as a team and assist other employees as needed
Other duties as assigned

Qualifications:

Experience in Automotive Customer Service and Service sales
A passion for serving people and for providing an exceptional Customer Experience every time

Current drivers license
Driving record acceptable to our current insurance carrier
Proficiency in Windows based computer software and automotive store applications

Physical Requirements:

Being dependable and reliable for a position that is scheduled for Monday – Friday, 8 am – 6 pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 320 CBA locations offer a modern facility equipped with manufacturer-level diagnostic equipment and the latest factory scan tools. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

Job Type: Full-time

Pay: Up to $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $125,000