Digital Workplace Specialist

JOB SUMMARY:

The Digital Workspace Specialist is a key member of the IT team responsible for supporting staff, campuses, and ministries through reliable technology support, workplace productivity tools, and practical staff training. This role serves as a frontline Technology Services resource and a subject matter expert for Google Workspace and other approved productivity platforms.

This person helps staff use technology more effectively by providing day-to-day support, improving workflows, creating documentation, leading training, and promoting the responsible use of tools such as Google Workspace, Gemini for Google Workspace, ChatGPT Enterprise, and Abnormal Security. They participate in Tier 1 and Tier 2 support, escalate advanced technical issues as needed, and serve in the Sunday campus support rotation.

This role ensures that technology is a ministry enabler, enhancing the church’s ability to lead a radical transformation for Jesus Christ in this region and beyond. You will be part of a culture that cares deeply about its people and offers financial, health, and developmental benefits, as well as cultural activities that create a strong community for you and your family.

ABOUT US:

Christ Fellowship Church is a vibrant, growing church with locations throughout South Florida. We are called to impact our world with the love and message of Jesus Christ, Everyone, Everyday, Everywhere. To apply, you must be committed to making Christ Fellowship your church home, the place where you worship and serve.

JOB DUTIES:

• Serve as the primary subject matter expert and administrator for Christ Fellowship’s Google Workspace environment, including Gmail, Drive, Calendar, Meet, Groups, Shared Drives, user access, settings, adoption, and best practices.
• Support the adoption and responsible use of approved productivity platforms, including Gemini for Google Workspace and ChatGPT Enterprise.
• Administer and monitor Abnormal Security for Google Workspace in partnership with IT leadership, helping protect staff from email-based threats and supporting user awareness.
• Create and lead staff training on workplace productivity tools, including live training sessions, short video tutorials, written guides, and knowledge base articles.
• Partner with ministries and central teams to understand how they work, identify bottlenecks, and recommend practical technology solutions that improve productivity and collaboration.
• Design, document, and support approved workflows and automations using native platform capabilities or cost-effective tools.
• Assist with user provisioning, license management, access changes, and platform lifecycle administration.
• Evaluate requests for new productivity or collaboration tools in partnership with IT leadership, helping reduce tool overlap and improve adoption of existing solutions.
• Promote a positive culture where the IT team is viewed as a supportive, approachable partner that helps staff and ministries accomplish their work more effectively.
• Serve as a Technology Services support resource for staff, ministries, campuses, and events by responding to assigned help desk tickets and providing timely Tier 1 and Tier 2 support.
• Troubleshoot and resolve common user issues related to accounts, access, devices, collaboration tools, email, calendars, file sharing, productivity platforms, and supported applications.
• Escalate complex or Tier 3 technical issues to Systems Engineers or other IT team members when appropriate.
• Participate in the Sunday campus support rotation with other Systems Administrators, providing help desk support from an assigned campus location.
• Provide both remote and on-site support to multiple campuses and events as needed.
• Participate in department rhythms, team meetings, project meetings, occasional after-hours events, and other duties as assigned.
• Serving in events that occasionally occur outside typical business hours (nights and weekends).
• Other duties as assigned.

EDUCATION:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent work experience considered.

CERTIFICATES, LICENSES and/or REQUIRED TECHNICAL SKILLS: 

• Experience supporting or administering Google Workspace (Gmail, Drive, Calendar, Meet, Groups, and user access).
• Familiarity with Gemini, ChatGPT Enterprise, or similar productivity platforms.
• Familiarity with SaaS administration, license management, and user provisioning.
• Experience with email security tools such as Abnormal Security preferred.
• Working knowledge of macOS, Windows, mobile devices, printers, and conference room technology.
• Ability to create training materials, documentation, and user guides.
• Experience using ticketing systems to manage support requests.

RELEVANT WORK EXPERIENCE:

• 2 years of experience in Technology Support, Help Desk, Systems Administration, SaaS Administration, or a related role.
• Experience providing Tier 1 and Tier 2 technical support in person and remotely.
• Experience supporting productivity tools, collaboration platforms, email, file sharing, and user accounts.
• Experience creating documentation, training materials, and user guides for non-technical audiences.
• Experience supporting staff training, software adoption, or technology enablement preferred.
• Ability to identify workflow improvements and recommend practical technology solutions.
• Strong analytical, problem-solving, communication, customer service, and organizational skills.
• Ability to work independently, manage multiple priorities, and contribute to a lean team.
• Customer-focused with a commitment to excellent service for staff, campuses, ministries, and events.

JOB SPECS

Classification: Full-time Salary (Non-Exempt)
Reporting to: Technology Services & Operations Director
Location: On-Site (Palm Beach Gardens)