What are the responsibilities and job description for the Guest Experience Associate - Parking Team position at Christ's Church?
The Guest Experience Associate - Parking Team helps create a welcoming and intentional experience for people from the moment they arrive on the Christ’s Church campus. This position provides leadership for the Parking Team and is responsible for modeling hospitality and recruiting, developing, discipling, scheduling, and leading volunteers who serve in the parking areas. The role helps establish a culture where serving in the parking lot is not simply about directing traffic or finding parking spaces, but about intentionally noticing people, caring for them, and setting the tone for their experience on campus.
Qualifications:RELATIONSHIPS
Be a Disciple Maker: Foster a disciple-making culture by personally modeling disciple-making values and behaviors and helping volunteers understand that serving in the parking areas is an opportunity to intentionally care for people from the moment they arrive on campus.
Lead and Develop Parking Volunteers: Build relationships with Parking Team volunteers, recruiting, scheduling, training, encouraging, discipling, and developing team members who understand the importance of hospitality and first impressions.
Partner Across Guest Experience: Work closely with the Guest Experience Associate Director and broader Guest Experience Team to create a seamless experience from the parking lot to the Worship Center and address parking and campus arrival needs.
Communication and Connection: Equip volunteers to welcome guests through a smile, a wave, clear direction, and a willingness to walk someone where they need to go, helping people feel seen, welcomed, and cared for.
PRIORITIES
Build and Disciple Volunteer Teams: Recruit, schedule, train, and develop Parking Team volunteers, creating a healthy team culture centered on intentional care, hospitality, service, and discipleship.
Create an Intentional Campus Arrival Experience: Ensure the parking experience is welcoming, consistent, and well-prepared so that guests encounter hospitality from the moment they enter the campus.
Ensure Parking Team Readiness: Prepare volunteers and parking areas for weekly gatherings, providing clear expectations, appropriate coverage, and the direction needed for a consistent arrival experience.
Coordinate Special Event Parking: Work with the Guest Experience Associate Director and broader team to address parking and campus arrival needs for special events and high-attendance gatherings.
Support Major Services and All-Staff Activities: Provide Parking Team leadership for key church gatherings, including Christmas, Easter, and the 4th of July Celebration, and participate in required all-staff trainings and activities.
PROCESS & SYSTEMS:
Administration: Utilize Paycom, Rock, and the Office 365 suite of products, including Outlook, Teams, OneDrive, SharePoint, etc., as appropriate to the responsibilities of the role.
Volunteer Scheduling and Communication: Maintain accurate volunteer schedules and timely team communication so the Parking Team is appropriately staffed and prepared for weekly gatherings and special events.
Parking Team Training and Development: Establish consistent rhythms for training, encouragement, feedback, and discipleship so volunteers understand both the practical and relational expectations of the ministry.
Process Execution and Efficiency: Maintain organized and repeatable processes for volunteer recruitment, training, scheduling, communication, and parking-area preparation.
Observe Volunteer Guidelines: Execute established volunteer development best practices and processes for recruitment, training, scheduling, development, and care of volunteers.
Provide Metrics and Reporting: Maintain accurate volunteer and ministry information within applicable church systems and provide requested reporting to support Guest Experience planning.
ENVIRONMENTAL CONDITIONS
Practice a strict policy of confidentiality when dealing with church member and guest information.
Part-time ministry environment with significant responsibilities occurring outdoors and around weekend worship gatherings.
Regular Sunday availability is required, generally from 7:00 a.m. to 11:30 a.m.
Role requires the ability to work outdoors in varying weather conditions and may require standing, walking, and physical activity for extended periods.
Flexibility is required for mandatory all-staff trainings, major services, and special events, including Christmas, Easter, and the church’s 4th of July Celebration.