What are the responsibilities and job description for the Patient Access Representative position at Christ Community Health Services Augusta?
Company Background:
Our Mission: To proclaim Jesus Christ as Lord and to demonstrate His love by providing affordable, quality primary health care to the underserved.
Our Vision: In response to God’s grace, we desire to be a part of the redemptive work of Christ to the economically, socially, and spiritually impoverished communities of Augusta, Georgia.
About: Christ Community Health Services Augusta (CCH) is a rapidly growing, primary care health clinic and a community and faith-based 501 (c) (3) organization serving families in a ten-county region between Georgia and South Carolina.
As our patient population continues to grow throughout the greater Augusta area, we are in search of a caring and competent full-time Patient Access Representative to join our team! Our four clinics (five, including dental) are strategically located in urban Augusta neighborhoods, providing local access to affordable care for patients who face medical, economic and transportation hardships. As a federally qualified health center and certified patient-centered medical home, we accept patients with no insurance, Medicare, Medicaid and most commercial insurance plans.
Our services include:
- Adult and Pediatric Primary Care
- Integrated Behavioral Health
- Family Dentistry
- Physical Therapy
- HIV/Chronic Disease Care Management
- Lab Services
- Prescription Assistance
- Specialty Referrals
Christ Community Health aims to share Christ’s love through healing of the body, mind, and soul. We hope you’ll consider joining us in this ministry. Help us meet the needs of others in our community! Working at Christ Community, you’ll find community, vocational purpose, and a place to grow in the health care field.
Position Overview:
Under supervision of the Site Manager, the Patient Access Representative is responsible for coordinating patient reception – including check-in, acceptance of payment, eligibility verification, and related information gathering. Duties also include communicating with new and established patients to conduct appointment scheduling and patient support activities over the phone. The Patient Access Representative will communicate with various clinical and administrative staff to ensure each patient’s experience at CCH is positive while applicable policies and procedures are followed. Key responsibilities include:
Position Overview:
Under supervision of the Site Manager, the Patient Access Representative is responsible for coordinating patient reception – including check-in, acceptance of payment, eligibility verification, and related information gathering. Duties also include communicating with new and established patients to conduct appointment scheduling and patient support activities over the phone. The Patient Access Representative will communicate with various clinical and administrative staff to ensure each patient’s experience at CCH is positive while applicable policies and procedures are followed. Key responsibilities include:
- Exemplifies the mission, vision, and core values of CCH by promoting a culture of loving, holistic patient engagement characterized by trust, grace, and accountability;
- Conducts registration activities including verification and documentation of all relevant patient demographic and insurance information;
- Proactively performs insurance eligibility verification and updates;
- Performs telephonic appointment reminders;
- Makes outgoing and receives incoming phone calls to appropriately schedule, reschedule, and cancel patient appointments at the request of patients and/or clinical staff;
- Facilitates Financial Assistance appointments with patient and financial counselors;
- Greets the patient at the time of arrival;
- Obtains and records required patient information;
- Assist patients in understanding scheduling and payment policies, and completing necessary forms;
- Collects and records payment due at the time of service;
- Closes daily payment register/batch and balance cash drawer;
- Guides patients in utilizing CCH’s online web portal, including account set up and general platform understanding;
- Guides patients in utilizing check-in/payment kiosks;
- Other patient services and related patient reception responsibilities, as assigned.
- The Patient Access Representative will work with members of various other teams, including those responsible for accounts/billing, as well as clinical care teams, to continually enhance processes and improve efficiencies.
What we’re looking for in a candidate:
- At least two (2) years of customer service experience in a moderately high-stress environment;
- Eager and able to embody the Mission, Vision, and Core Values of CCH;
- Able and willing to demonstrate love, compassion, and genuine care when interacting with others;
- Excellent customer service and communication skills;
- Able to remain calm and react effectively in both routine and emergent situations;
- Very high attention to detail and strong organizational skills;
- Ability to accurately accept and record payments, and make change;
- Eager and able to adapt to and learn new concepts quickly;
- Strong overall computer skills;
- Able to collaborate closely with teammates and to effectively manage time independently;
- Able to encourage and pray with patients and fellow staff;
- Some college courses related to medical billing/coding, health administration, and/or other related field preferred.
What Christ Community has to offer:
CCH is committed to understanding the needs of its staff and recognizing that there's more to an employee than just what happens during the typical work week. Because of that, we strive to offer a compensation package that includes a competitive salary; employer-paid medical, life, short-term disability, and long-term disability insurance; available 401k plan with employer matching. Additional benefits include dental and vision insurance, paid time off, paid holidays, flexible spending accounts, employee care credit, uniform allowances, tuition assistance, and more. We are also a qualifying employer under HRSA-funded loan repayment and Public Service Loan Forgiveness (PSLF) program. Join our team today!
**Christ Community Health Services Augusta Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or any other federal, state, or local protected class.
CCH is committed to understanding the needs of its staff and recognizing that there's more to an employee than just what happens during the typical work week. Because of that, we strive to offer a compensation package that includes a competitive salary; employer-paid medical, life, short-term disability, and long-term disability insurance; available 401k plan with employer matching. Additional benefits include dental and vision insurance, paid time off, paid holidays, flexible spending accounts, employee care credit, uniform allowances, tuition assistance, and more. We are also a qualifying employer under HRSA-funded loan repayment and Public Service Loan Forgiveness (PSLF) program. Join our team today!
**Christ Community Health Services Augusta Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or any other federal, state, or local protected class.
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