What are the responsibilities and job description for the Service Advisor position at Chris Crain Enterprises?
We are seeking a Service Advisor to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience required
- Ability to work efficiently in a fast-paced, high-volume service environment is required
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
SKILLS: Technical, Build Rapport, Communication skills, Customer service, Multi-Tasking, Service Advisor, Troubleshooting, Detail oriented, Auto service & repair knowledge
BENEFITS:
- Medical, Dental, Vision, Group Life and Supplemental Insurance
About us:
Chris Crain Enterprises and its partner entities, strive to be leaders in the car sales and service industry. We recruit enthusiastic team members who are passionate about making the car buying and car servicing experience a positive one each and every time. Customer experience is our top priority and we truly believe that is what creates lasting relationships with our customers so they will come back to us again and again for their car purchase and service needs. Our motto is “We Say Yes!”