What are the responsibilities and job description for the FRANCHISE AUTOMOTIVE SERVICE CONSULTANT / ADVISOR position at Chris Auffenberg Kia?
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Join Chris Auffenberg Kia as a Automotive Service Consultant / Advisor in Cape Girardeau, MO. In this role, you will be the primary point of contact for customers bringing their vehicles in for service, providing exceptional customer service and ensuring a smooth, efficient service experience.
Responsibilities
- Greet customers promptly and courteously as they arrive for service appointments.
- Listen carefully to customer concerns and accurately document service requests.
- Provide clear and professional explanations of needed repairs and maintenance to customers.
- Develop and maintain positive relationships with customers to encourage repeat business.
- Coordinate service schedules and work closely with the service technicians to ensure timely completion of repairs.
- Prepare and review repair orders, including parts, labor, and warranty information.
- Communicate any changes in vehicle condition and additional required services to customers.
- Maintain accurate records of customer interactions and services performed.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Requirements
- Previous experience in automotive service consultation or customer service preferred BUT DEFINITELY NOT REQUIRED!
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple customer interactions.
- Basic knowledge of automotive systems and repairs is a plus.
- Proficient in using computers and service management software.
- Detail-oriented with excellent organizational skills.
- Valid driver’s license.
Benefits
- Competitive pay ranging from $45,000.00 to $65,000.00 per year, paid weekly.
- Opportunities for professional growth and development.
- Supportive and team-oriented work environment.
- Health, dental, and vision insurance options.
- Paid time off and holiday pay.
- Employee discounts on vehicle purchases and services.
- 401K WITH EMPLOYER MATCHING
About the Company
Chris Auffenberg Kia is a trusted automotive dealership located in Cape Girardeau, MO for over 37 years, committed to delivering exceptional customer experiences. We pride ourselves on our knowledgeable and friendly staff, quality vehicles, and comprehensive service offerings. Join our team and become part of a company that values integrity, professionalism, and community involvement.
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Salary : $45,000 - $65,000