Banquet Captain-253

Essential Duties and Responsibilities

• Supervise banquet servers, bartenders, and support staff during banquet and special event operations.
• Provide training, coaching, and performance feedback to ensure service excellence and adherence to standards.
• Review and execute Banquet Event Orders (BEOs), ensuring all event requirements are accurately communicated and fulfilled.
• Ensure meeting and event spaces are properly set, organized, and maintained according to BEO specifications.
• Conduct inspections of banquet rooms, hallways, storage areas, and public spaces to maintain cleanliness, safety, and organization.
• Communicate effectively with Event Management, Culinary, Front-of-House leadership, members, and guests regarding event needs and operational updates.
• Attend BEO and event planning meetings as required.
• Prepare daily operational recaps, including event revenue, staffing, attendance, operational concerns, and other relevant information.
• Support administrative functions, including scheduling, inventory management, and beverage ordering.
• Foster a positive, guest-focused environment by providing professional and welcoming service.
• Assist with additional duties and special projects as assigned.

Qualifications

• Minimum of two years of banquet supervisory experience; resort or hospitality experience preferred.
• Current TABC Certification and TIPS Certification required.
• Knowledge of banquet, fine dining, and formal service standards, including white-glove service.
• Working knowledge of audiovisual equipment, weddings, banquet operations, and beverage service.
• Proficiency in Microsoft Word and Excel preferred.
• Strong leadership, communication, and organizational skills.
• Ability to read, write, and communicate effectively in English.
• Professional appearance and adherence to company grooming and uniform standards.

Physical Requirements

• Frequently lift and/or move up to 50 pounds.
• Occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, bend, and move throughout the workday.
• Strong problem-solving and decision-making skills.
• Ability to lead teams, provide clear direction, enforce policies and procedures, and promote a collaborative work environment.
• Commitment to maintaining a safe, clean, and environmentally responsible workplace.