What are the responsibilities and job description for the IT Support Technician position at CHR CORP?
Job Summary:
We are seeking a reliable and customer-focused IT Support Technician to provide first-line technical support for our corporate office and store locations. This role is responsible for troubleshooting hardware, software, network, and voice systems while ensuring timely and professional resolution of IT support requests.
What You’ll Do
- Provide first-line technical support to corporate and store users via phone, email, remote access, and in person
- Track, manage, and resolve support requests using the IT Operations ticketing system
- Troubleshoot hardware, software, and basic network issues
- Install, configure, and maintain desktops, laptops, printers, phones, and other IT equipment
- Support employee onboarding and offboarding, including account setup, device configuration, and system access
- Maintain IT documentation, including user guides and system configurations
- Monitor and maintain IT inventory and asset management records
- Organize and prioritize daily tasks based on service requests
- Participate in an on-call rotation, including nights, weekends, and holidays (schedule may vary based on business needs)
- Respond promptly and professionally to phone calls, emails, and texts during regular hours and while on-call
- Perform preventative maintenance on HQ computers and peripheral equipment
- Install software updates and support new system rollouts
- Test new hardware, software, and systems prior to deployment
- Identify recurring issues and communicate trends to IT management
- Follow security best practices and company policies to protect data and systems
What We’re Looking For
- Experience in IT support, help desk, or technical support preferred
- Working knowledge of Windows operating systems, basic networking, and common business software
- Experience using IT ticketing systems preferred
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Ability to manage multiple tasks and work independently
- Willingness to participate in an on-call rotation
Why Work With Us
Hands-On IT Experience: From desktops and printers to networks, phones, and new system rollouts, you’ll work with a wide range of technologies—not just answer tickets.
Room to Grow: This role offers opportunities to build your skills, take on more responsibility, and grow within the IT department as the organization expands.
Team-Focused Environment: Join a collaborative IT team that values communication, problem-solving, and supporting one another.
Rutter’s is an Equal Opportunity Employer.