Coordinator, Membership

Organization Overview

Founded in 1881, the Consumer Healthcare Products Association (CHPA) is the national trade association representing the leading manufacturers and marketers in the consumer healthcare industry with its core capabilities, including scientific and regulatory affairs, government affairs, and communications. CHPA is the leading voice fighting to ensure that Americans have access to beneficial over-the-counter (OTC) medicines, dietary supplements, and consumer medical devices they can count on to be reliable, save money and time, and deliver new and better ways to get and stay healthy. CHPA partners with its member companies to promote a more inclusive industry and to support a broader diversity, equity, and inclusion effort to ensure equity for CHPA’s staff and consumers in the United States.

CHPA fosters employee engagement and reward staff through challenging work, competitive compensation and benefits, flexible scheduling and time-off options, and opportunities to grow and develop professionally.

Position Summary

The Coordinator, Membership & Meetings is a dual-capacity member-facing role that serves as a designated contact for member inquiries and provides assistance with recruitment, onboarding, renewals, and engagement. This position also serves as the backstop for CHPA meeting logistics and execution.

The Coordinator will assist in member and prospective member engagement and pipeline activities, including tasks involving research, materials development and updating, recurring and new communications, database cleanliness, the renewal process, and sponsorship activations/stewardship. The Coordinator will also execute back-end meetings and events logistics, including on-site support, attendee experience initiatives and communications, CRM setups, and invoicing and contract support.

Essential Functions

This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Activities, duties, and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Maintain membership database including but not limited to: adding, updating and deleting incorrect member data; member engagement scoring annual processes

· Facilitate materials development for both prospective membership processes and membership engagement touchpoints

· Facilitate full-cycle membership process from prospecting, through application and annual dues collection

· Support activities related to sponsorship sales and activations including invoicing and collections

· Assist with event logistics, including onsite execution and post-event follow-up such as surveys and executive summaries

· Set up meetings and exhibits within CRM system

· Lead the Favor Box initiative for annual meeting attendees

· Oversee event invoicing and contract approval procedures

· Develop mobile app content for all meetings

Other Duties

Other duties as assigned 

Supervisory Responsibility:

none

Travel:

10%

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands handle, type or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies up to 5 pounds.

Position Type and Expected Hours

This is a full-time position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 10:00 am to 3:00 pm and must work at least 37.5 hours each week to maintain full-time status. Occasional evening and weekend work may be required. 

Salary Range

$65,000 - $72,000