What are the responsibilities and job description for the Director of Operations position at CHP Holdings?
Job Summary
The Director of Operations leads and improves the organization’s operational functions to support strategic goals, service quality, and sustainable growth. This role develops operational plans, strengthens processes, manages resources, and works with teams across the organization to ensure effective and consistent execution.
Responsibilities
• Develop and implement operational strategies, policies, and procedures aligned with organizational priorities.
• Oversee day-to-day operations and monitor performance against established goals, service standards, and budgets.
• Identify opportunities to improve efficiency, quality, and scalability; lead initiatives to implement and evaluate changes.
• Manage operating budgets, resource planning, and cost-control efforts.
• Establish and maintain operational metrics, reporting processes, and internal controls.
• Collaborate with department leaders to coordinate priorities, resolve operational challenges, and support organizational initiatives.
• Lead, coach, and develop operations team members; set clear expectations and promote accountability.
• Ensure operational practices comply with applicable laws, regulations, contractual obligations, and organizational policies.
• Assess operational risks and develop plans to support continuity and mitigate disruptions.
• Communicate operational plans, performance, and recommendations to senior leadership and relevant stakeholders.
Qualifications
• Bachelor’s degree in business administration, operations management, or a related field, or equivalent relevant experience.
• Significant experience in operations leadership, business management, or a related area.
• Experience managing budgets, operational performance, and cross-functional initiatives.
• Demonstrated ability to improve processes and lead organizational change.
• Strong analytical, planning, and problem-solving skills.
• Effective written and verbal communication skills, including the ability to present recommendations to varied audiences.
• Experience leading and developing teams with a focus on clear expectations, collaboration, and accountability.
• Proficiency with business systems, reporting tools, and productivity software.
Preferred Qualifications
• Advanced degree or relevant professional certification.
• Experience in the organization’s industry or in a similarly complex operating environment.
• Familiarity with process improvement methods and operational risk management.