What are the responsibilities and job description for the Call Center Representative position at Chota Community Health Services?
- Participate in Patient Centered Medical Home Care Team collaboration
- Adhere to all policies and procedures
- Answer high volume of inbound calls and directs them to the appropriate party
- Greet patients in a welcoming manner on the phone
- Use a low tone when it’s necessary to discuss a patient to ensure confidentiality and discretion of patient information
- refraining from discussing any personal or sensitive information about patients or employees
- Schedule appointments, confirm scheduled appointments, give directions to the facility, and answer patient questions
- Complete patient rescheduling as assigned
- Thoroughly document patient interaction in the appropriate fields
- Input the required patient data into the electronic health record
- Task refill requests, patient questions, etc. to appropriate person, as needed
- Refer to Patient Services, Patient Accounts, Eligibility Assistance Coordinators, and/or Phone Nurse as needed
- Assist patients with patient portal accounts
- Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times
- Complete the Worker’s Compensation Payer Form, as needed
- Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.)
- Communicate effectively with the PSS for patient issues, training needs, insurance discrepancies, and scheduling conflicts
- Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks are accomplished
- Limits personal use of phone and internet access to emergencies
- Regular and predictable attendance
- Ability to cooperate and work well with others
- Sort and distribute mail for all three CCHS locations
- Check E Faxe and distribute to appropriate department
- Conduct daily appointment confirmations
- Performs other duties as assigned or requested
Salary : $15 - $19