What are the responsibilities and job description for the Hotel Front Desk Agent position at chosen cym llc?
Job Title: Front Desk Agent
Location: Courtyard by Marriott Burlington Mt. Holly Westampton
Job Type: Full-Time / Part-Time
Overview
Courtyard by Marriott is seeking a friendly, professional, and customer-focused Front Desk Agent to join our hospitality team. The Front Desk Agent serves as the first point of contact for our guests and is responsible for providing exceptional customer service while ensuring efficient hotel operations.
Responsibilities
- Greet guests in a warm and welcoming manner.
- Check guests in and out accurately and efficiently.
- Process reservations, cancellations, and room assignments.
- Answer phone calls and respond to guest inquiries.
- Handle guest requests, concerns, and complaints professionally.
- Maintain accurate guest accounts and process payments.
- Coordinate with housekeeping and maintenance departments regarding room status and guest needs.
- Promote hotel services, amenities, and local attractions.
- Follow Marriott brand standards and hotel policies.
- Complete daily reports and shift duties as assigned.
Pay: $16.00 per hour
Work Location: In person
Salary : $16