Customer Support Specialist

Builder Support Ally

Join the Ranks of Chorus: Builder Support Team

"A Servant-Hearted Warrior with an E.D.G.E."

About Chorus. We are not just a home services company — we are a brotherhood and sisterhood of guardians, called to protect, to serve, and to build something greater than ourselves. Whether we're defending a home from bugs or bad guys, we show up with the same standard and the same commitment. At Chorus, we move with Enthusiasm, hold ourselves to the highest Discipline, live with daily Gratitude, and never compromise our Effort — together, this is our E.D.G.E.

In our ranks, every detail matters. Every home we protect, every customer we serve, every promise we keep — it's in these moments that character is revealed, and excellence is forged. Our mission reaches beyond the services we provide. It's about uplifting one another in service, humility, and purpose — and defending the harmony our customers count on every day.

If you're ready to be a guardian of something that genuinely matters, welcome home.

Your Mission:

As a Builder Support Ally, you are the first voice of our mission – you’ll support our builder partners from the beginning of a build to the closing of a build. You’ll serve our builder partners and customers with warmth and wisdom, and ensure every call, every schedule request, and every generated invoice reflects the high standards of our warrior code.

Responsibilities of the Role:

• Process invoices for work completed- Ensure invoices are processed by each builder partner’s specified AP process while ensuring accurate billing.
• Correspondence with clients/builders – Verbal, email and portal communications with our builder partners to coordinate scheduling requests.
• Review of new home builders’ Purchase orders – Ensure accuracy of cost.
• Review and validate new construction home floor plans -Ensure designed redlines are accurate for each builder's specified standards.
• Generate new tickets -create new tickets for requested work, heavy data entry.
• Execute daily administrative tasks -with discipline and reliability.

You Are (Warrior Traits):

• A detail-oriented thinker who honors small things, knowing they build the big picture.
• A resilient professional who manages time wisely and handles multiple duties with effort and grace.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• A servant-hearted communicator who meets every challenge with enthusiasm.
• A self-starter who takes initiative and ownership in every task.
• A collaborative team member who uplifts others and leads with gratitude.

Requirements:

• Valid driver’s license and reliable transportation
• Ability to pass a drug screen and background check

What We Offer Our Warriors:

• Hourly Pay: Based on Experience
• Paid Time Off and Paid Holidays — because rest sharpens the blade
• Medical, Dental, and Vision Insurance
• Life & Disability Insurance
• Employee Assistance Program (EAP)
• Personal Wellbeing Program
• Earned Wage Access Program
• A tribe that believes in growth, support, and purpose
• Weekends Off — maintain a healthy rhythm of life and service

Ready to Join the Chorus? If you're driven by purpose, fueled by heart, and eager to serve with E.D.G.E., you might be the next servant-hearted warrior we need. This is more than a job — it's a calling.

Answer the call. Apply today. Let’s build something extraordinary together.

This job operates in a professional office environment. Must possess ability to use a telephone, computer and other required technology. This position requires the ability to work full-time.

Required physical and mental demands.

Requires constant sitting, walking, talking, use of fingers and arms, mental alertness and hearing. Must be able to remain in a stationary position for at least 50% of the time. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. Requires corrected vision and hearing to normal range. Must have the ability to communicate clearly.

Pay: $19.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Schedule management: 1 year (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Hoover, AL 35244 (Required)

Work Location: In person

Salary : $19 - $22