Patient Services Representative

Pay: Up to $19.01

Schedule: Monday-Thursday 7:45am- 5:00pm

Location: Reading, PA with travel to Pottsville, PA locations as needed.

Mt. Penn Orthodontics is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients.

As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles.

Responsibilities

• Provide welcoming, prompt, and respectful customer service patients and families upon arrival and dismissal.
• Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized
• Filing and scanning medical documents and office forms as directed
• Verifying all patient demographic, health, pharmacy, and insurance information
• Schedule and confirm patient appointments
• Cleaning the front office work area and other maintenance assignments as directed
• Motivated and willing to learn on the job
• Experience working in the front desk area of a medical/dental practice preferred
• Strong customer service skills; ability to communicate well
• Demonstrated desire to work with children in a pediatric setting
• Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines
  
  

Qualifications

• Motivated and willing to learn on the job
• Front desk experience in a fast-paced environment
• Experience working in the front desk area of a medical/dental practice preferred
• Strong customer service skills; ability to communicate well
• Demonstrated desire to work with children in a pediatric setting
• Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines
  
  

What We Offer

We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here’s what we provide:

• Medical and Vision Insurance : You're eligible starting the first month after you join.
• Dental Coverage : Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match : We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays : Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance : We understand the importance of furry family members too.
• Cutting-edge Technology and Training : We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options : Protect yourself and your loved ones with our coverage options.
  
  

Who We Are

Petras Orthodontics

Dr. James Petras and his team are committed to providing superior orthodontic care. Dr. Petras is passionate about creating beautiful, confident smiles. Petras Orthodontics serves the Reading, Pennsylvania area and surrounding communities with quality orthodontic care including braces and Invisalign for patients of all ages.

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