What are the responsibilities and job description for the Quality Compliance Specialist position at CHOR Youth & Family Services- Building Kids Lives since 1884?
Summary of Position: The Quality Specialist support the Sr. Director and Directors with
Quality/Compliance activities including incident/accident reporting, outcomes reporting, chart audits,
investigations for CHOR YFS (which includes the entities doing business as Children’s Home of Reading,
Edison Court, Affinity Services, and Community Prevention Partnerships), Crossroads Programs, Inc. and
other affiliates as assigned. The Quality Specialist ensures proper implementation of policy and procedures
and ensures provision of quality services throughout all entities. This is a hybrid position. Some travel may
be required depending on needs of affiliates. Occasional after hours may be necessary in emergency
situations.
Duties and Responsibilities:
• Partners with Quality Department and program team members to ensure quality service delivery and
reduce fraud, waste, and abuse.
• Assists with ensuring compliance with EHR components and agency policies and procedures, all
federal, state, and local regulations and laws, and all licensing and accreditation regulations.
• Addresses any domain configuration, reporting, and/or training needs collaboratively with the EHR
Manager and Staff Development Department.
• Supports implementation and/or merging of Credible EHR domains
• Effectively maintain administration of domains, a.k.a. responsible for “domain wellness”.
• Is knowledgeable of and advises teams on best practices on use of EHR for service delivery.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for
improvements.
• Provides/Assists EHR New Hire, End User, and Administrative Trainings and support, as requested.
• Adhere to all policies and procedures, with the most stringent attention to complying with all
governmental and HIPPA mandated patient confidentiality regulations. Holds all company and
employee information at the highest level of confidentiality.
• Follows and promotes a trauma-informed approach when assisting with client and employee
complaints/investigations.
• Facilitates data collection in areas such as incident/accident reports, completion of consumer feedback
surveys to identify any programmatic concerns, outcome measurements, and compliance reporting.
• Completes record compliance audits, and aggregate results.
• Gathers and sends data for external requests for information. Assists with preparations for licensing,
county or other visits when needed.
• As needed, completes credentialing/contracting documents.
• Assists with records management as required, both in paper and electronically.
• Assists in developing solutions to identified department problems in cooperation with management.
• Participates in PQI committees when assigned.
• Remains flexible to provide assistance with emergencies in the evening or weekend hours for any
significant compliance concerns or EHR-related problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor’s degree in health systems, or related field
Associates degree in health systems, or related field plus two years’ experience preferably in social service
environment.
Two years’ experience implementing/supporting or hands-on operational experience with Credible platform,
or electronic health record systems.
High level of computer literacy with MS Office products.
Language Ability
Ability to read, write and comprehend information. Ability to effectively communicate with residents, peers,
clients, employees, and administration. Ability to professionally write detailed reports.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed and sometimes involved written and oral
directions. Ability to interpret routine instructions without difficulty. Ability to apply rational/calm reasoning
when confronted with difficult and/or ambiguous situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office applications and
Electronic Healthcare Records.
Required Trainings
State and Federal Compliance Requirements
First Aid/CPR
Basic Training/Understanding of Passive Restraint Techniques-MAB, SCM
Trauma Informed Care
Fire Training
Suicide Prevention
Cultural Awareness
Crisis Response
Health Issues
PREA Regulations & Investigations
Confidentiality/HIPAA
Risk Management
Credible trainings as appropriate
Accreditation training
Quality/Compliance training.
40 hours of annual training after initial year of employment (30 hours initial year)
Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; walk; use hands; reach with
hands and arms; and talk or hear. The employee is occasionally required to climb or balance. The employee
must occasionally lift and/or move up to 25 pounds.
Salary : $50,000 - $55,000