Community Dental Program Support Specialist- Kent & QA Counties

Community Based Dental Program Specialist- Kent & Queen Anne Counties 

Job Summary: The Community Based Dental Program Support Specialist provides a range of clinical, administrative, and staff support to a school based dental operation for Choptank Community Health (CCHS).  Assists in the performance of dental care and administrative procedures; prepares and maintains dental equipment and supplies in accordance with established protocol, procedures, policies, and standards, and assists in the coordination of day-to-day patient administration, records management, and office support activities. This position requires traveling to various sites to function as support for the Community Based Dental providers including Mobile Health Units (MHUs). This is a nonexempt, full-time position in pay grade 3 with the pay range of $19.14 - $24.88. The Community Based Dental Program Support Specialist reports directly to the Director of Community and School Based Programs. 

Required Skills/Abilities: 

• CPR certified.  If not certified, can complete the certification during orientation period. 
• A valid driver’s license, as travel to multiple sites is a requirement. 
• Drivers’ training for CCHS vehicles including MHU will be provided as driving CCHS vehicles (MHU) is a requirement of this position. 
• Bilingual language skills (Spanish/English) a plus
• Must be proficient in computer and basic math skills.
• Demonstrated experience providing exceptional customer service consistent with AIDET.

Education and Experience:

• High School Diploma or equivalent
• Experience working in behavioral health or medical setting, preferred.
• Working knowledge of automated patient data systems preferred

Working Conditions and Physical Requirements:

• Primary working environment will be in the MHU
• General office environment when not on MHU
• Frequent travel to school-based locations

Standards of Behavior: 

• Commitment To Service 
• Respect 
• Quality  
• Teamwork 
• Patient Focus 
• Integrity  
• Accountability 
• Caring & Compassion  
• Professionalism  
• Listening & Responding 
• Safety  
• AIDET 

Job Related Competencies:

• Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. 
• Attention to Detail- The ability to process detailed information effectively and consistently.
• Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences.
• Values And Ethics- Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
• Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Commitment to Community: 

Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: 

• Prioritizing access for all individuals;
• Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore;
• Actively engaging with patients, families and staff;
• Fostering a workplace culture in which everyone is treated with dignity.

Duties/Responsibilities:

• Prepares, distributes, and collects SBDP enrollment forms each school year. 
• Ensures that enrollment forms are completed adequately by parents/guardian and take steps to collect needed information including insurance coverage. 
• Updates the Practice Management System to accurately reflect patient demographics and insurance information. 
• Participates in Back-to-School nights and other related activities to promote the SBDP. 
• Communicates with each child’s dental home to determine if child is due for services.   
• Ensures that the SBDP encounter, dental visit report and note home are completed and routed as needed. 
• Utilizes the EVS system to verify patient eligibility for dental coverage. 
• Posts patient encounters accurately within one week of service. 
• Works closely with the Billing Department to correct billing errors. 
• Takes a leadership role in organizing, preparing, communicating, when moving to new schools.   
• Consistently communicates with school personnel for schedule changes and closings. 
• Restocks school sites with supplies and paperwork without prompting.    
• Submits written inventory of supplies monthly to Administrative Office. 
• Accurately documents and updates logs according to SBDP policy and procedures on daily basis. 
• Maintains patient records. 
• Controls the patient flow for services. 
• Supports School Based dental provider chair side during care in SBHC and/or MHU.  
• Enters dental charting information into the Electronic Health Record system.   
• Assists dental hygienist as needed. 
• Assure that all instruments, charts, and supplies are available prior to patient’s arrival.   
• Cleans and disinfects the SBDP set up between patients. 
• Maintains patient operatories, including daily disinfection and setup as guidelines outline. 
• Cleans and maintains dental laboratory area daily, and the equipment as necessary (including maintenance of vacuum/compressor, flushing and cleaning evacuation hoses, etc. per clinical protocol). 
• Monitors and maintains autoclave equipment and dental instruments as necessary to ensure sterile condition and techniques. 
• Pitches in to cover shortages within department including rotating to various school sites to complete scheduled services. 
• Regular, reliable attendance is a requirement of this job.

Benefits: 

• Tuition and education assistance
• Certification scholarships available 
• Paid holidays (9) 
• Flexible paid time off and vacation scheduling
• 403(b)
• 403(b) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Dental insurance
• Vision coverage
• Life insurance
• Referral program
• Employee wellness program
• Discretionary Bonuses

Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.