Community Based Clinical Support Specialist I- Caroline County

Community Based Clinical Support Specialist I- Caroline County Schools

Job Summary: The Community Based Clinical Support Specialist I is part of a cross-trained team providing support to Choptank Community Health (CCHS) Community Based program, including School Based Medical and Dental (SBHC), Migrant and Mobile Health Unit (MHU) programs. The Community Based Clinical Support Specialist provides a range of clinical, administrative, and staff support to a school based medical operation.  Duties may include the following: taking vital signs, observing during patient/procedures/examinations, preparing laboratory specimens, using various pain scales to screen for pain, disinfection and stocking of exam rooms and clinical area, as well as the administrative SBHC duties. Assists in the performance of medical and administrative procedures; prepares and maintains medical equipment and supplies in accordance with established protocol, procedures, policies, and standards, and assists in the coordination of day-to-day patient administration, records management, and medical support activities. This position requires traveling to various sites to function as support for the Community Based Medical & Dental providers including MHUs. This is a nonexempt, full-time position in pay grade 3 with the pay range of $19.14 - $24.88. The Community Based Clinical Support Specialist I reports directly to the Director of Community and School Based Programs. 

Required Skills/Abilities: 

• CPR certified.  If not certified, can complete the certification during orientation period. 
• A valid driver’s license, as travel to multiple sites is a requirement. 
• Drivers’ training for CCHS vehicles including MHU will be provided as driving CCHS vehicles (MHU) is a requirement of this position. 
• Bilingual language skills (Spanish/English) a plus
• Must be proficient in computer and basic math skills.
• Demonstrated experience providing exceptional customer service consistent with AIDET.

Education and Experience:

• High School Diploma or equivalent
• Experience working in a medical setting preferred.
• Working knowledge of automated patient data systems preferred

Standards of Behavior: 

• Commitment To Service 
• Respect 
• Quality  
• Teamwork 
• Patient Focus 
• Integrity  
• Accountability 
• Caring & Compassion  
• Professionalism  
• Listening & Responding 
• Safety  
• AIDET 

Job Related Competencies:

• Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. 
• Attention to Detail- The ability to process detailed information effectively and consistently.
• Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences.
• Values And Ethics- Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
• Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Commitment to Community: 

Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: 

• Prioritizing access for all individuals;
• Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore;
• Actively engaging with patients, families and staff;
• Fostering a workplace culture in which everyone is treated with dignity.

Duties/Responsibilities:

• Greets the patient and provides quality customer service in person and on the telephone. Monitors voicemail on an ongoing basis. 
• Prepares, distributes, and collects SBHC enrollment forms each school year, ensuring that enrollment forms are completed adequately by parents/guardian and takes steps to collect needed information including insurance coverage. 
• Updates the Practice Management System to accurately reflect patient demographics and insurance information. 
• Posts charges and payments to the practice management system.
• Works closely with the Billing Department to correct billing errors. 
• Verifies insurance information and assists with enrollment in sliding fee.
• Completes pre-registration, registration, appointment confirmation, and scheduling.
• Maintains and submits monthly forms and inventory and accurately documents and update logs according to SBHC policy and procedures.
• Controls the patient flow for services, including set up and maintenance of all SB Program care spaces.
• Restocks community-based sites with supplies and paperwork without prompting. 
• Ensures the patient visit encounters and notes home are completed and routed as appropriate.  
• Prepares patients properly for the clinician by following established intake standards for all visit types. 
• Assists clinician with coordination of care between the medical, dental, nutrition and behavioral health staff.
• Cleans and disinfects the SBHC exam space between patients, adhering to the Cleaning and Disinfection schedule. 
• Dons and doffs PPE properly as required for each type of patient encounter. 
• Assists in the maintenance of all stocked medicines, medical equipment, including vaccines and CLIA waived tests in the SBHCs.
• Completes training and/or competencies to include completion of vital signs, BLS CPR/AED, autoclave/sterilization, (infection control here– i.e.: handwashing and donning and doffing PPE) and medicine management to support clinical care in the SBHC.
• Participates in school and community activities to promote the SBHC program.
• Communicates with school personnel, Choptank Community Health System Administration, and co-workers for schedule changes, closings, etc.
• Covers shortages within department including rotating to various school sites to complete scheduled services. 
• Regular, reliable attendance is a requirement of this job.

Benefits: 

• Tuition and education assistance
• Certification scholarships available 
• Paid holidays (9) 
• Flexible paid time off and vacation scheduling
• 403(b)
• 403(b) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Dental insurance
• Vision coverage
• Life insurance
• Referral program
• Employee wellness program
• Discretionary Bonuses

Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.