Shipping – Receiving - Logistics Coordinator

Customer Service

• Assist end consumers with finding an authorized service center/retailer location to take their repairs.
• Assisting with answering calls and transferring to all departments.

Shipping & Receiving

• Receives and reviews incoming orders from HQ, and distributes orders to the rest of the network.
• Signing for package, opening package and checking contents, moving to repair box, filling out SN on box ticket.
• Sealing completed repairs, packaging repairs to be shipped, validating packages have been signed for when picked up
• Ordering shipping, packaging, foam material, customer service pouches and keeping an organized multiple workstation.
• Attaching parts returned from task sheets to give to parts dept for auditing, transferring QC to customer service to be invoiced.
• Sealing and filing any completed repair that is pending shipping/pick up.
• Able to lift packages over 50lbs.

Oracle/Account Registration

• Photo documentation of articles condition received.
• Creation of new accounts in Sales Force/Oracle.
• Oracle registration of incoming repairs.
• Serial number creation/Article requests and history look up.
• Move order transfers to adjust stock repairs to the correct inventory.
• Assisting customers with basic knowledge to maintenance on their articles.

Promotional Material Stock Management

• Place IR order via Oracle for promotional stock material.
• Manage stock levels of promotional material and complete cycle counts for accuracy.
• Organizes and maintains inventory.
• Work closely with Marketing/Visual to prepare and ship all local US shipments for promotional material, visual, boxes, etc.
• Receives and ships operational and marketing material to the network.
• Fulfill boutique orders for boxes, bags, promotional material using PSP/Oracle.
• Order all boxes with Geneva using Oracle and maintain proper stock levels.
• Maintain stock levels of boxes, bags, additional material closely with Hellmann’s to ensure proper levels in the office.
• Special projects including but not limited to. Adding all Chopard references on the 9th floor warehouse into Oracle.

Logistics Services

• Works with partners to provide logistical support and communicates effectively with them. (Tracking numbers, labels, organizations of pickups, etc.)
• Works with our brokers to provide proper documentations for international shipments.