What are the responsibilities and job description for the Client Advisor position at Chong Hing Jewelers, Corp.?
Role Description
This is a full-time, on-site Client Advisor position at CH Jewelers / TimeVallee in Arcadia, CA. The Client Advisor role focuses on building and strengthening client relationships, delivering exceptional customer service, and ensuring a seamless shopping experience. Responsibilities include client engagement, hospitality, sales support, and effective communication to enhance customer satisfaction and loyalty.
Job Responsibilities
- Act as a primary point of contact for clients, addressing their needs and concerns with professionalism and empathy
- Develop and nurture long-term client relationships to ensure satisfaction and loyalty through the use of CRM tools
- Provide tailored product recommendations based on clients' requirements
- Achieve monthly sales quota through repeat client business and development of new clients
- Identify innovative ways to grow and develop business by focusing on key product pillars
- Collaborate with your co-workers to deliver a seamless and outstanding client experience
- Elevate in store experience by consistently delivering memorable moments to every client.
Required Qualifications
- Client Relations and Customer Service skills
- Effective Communication skills
- Exceptional hospitality skills
- Customer Satisfaction management
- Strong interpersonal skills
- Ability to work collaboratively in a team environment
- Flexibility to work non-traditional hours, including weekends, and holidays
- Bachelor's or Associate's degree or above required
- Must have authorization to work in the United States
Desired Qualifications
- Working proficiency in an additional language other than English
- Prior experience in luxury retail, jewelry industry, or hospitality
- Knowledge or qualifications in luxury watches, jewelry, and/ or hospitality services
Pay range and compensation package
The offered pay rate will be based on the candidate’s relevant skills and experience.