What are the responsibilities and job description for the Assistant Manager position at Chompie's?
At Chompie’s Restaurant and Deli, a JRI Hospitality Brand, we pride ourselves on serving up great food, including our freshly baked bread, cakes, pastries, and world-famous bagels in a fun environment for our guests and team members. You can be part of our team delivering exceptional hospitality with timeless family recipes that have been handed down for generations. As a food-focused people-first company, our talented Team Members are developed in an environment to prosper and grow.
We’re looking for a dedicated Assistant Manager to lead and inspire our front-of-house team while delivering exceptional hospitality and upholding the highest standards of operational excellence. A key leadership role at Chompie’s, our Service Managers are the face of our brand—ensuring every guest leaves happy, every plate is a masterpiece, and every team member is empowered to succeed. By championing a “Performance Lives Here!” culture and living the Chompie’s Way, you’ll help create memorable experiences for our guests while driving results through teamwork, accountability, and a passion for excellence.
Leadership Expectations
- Be the Brand: Embody Chompie’s with every interaction—guest or team member—and set the standard for professionalism, appearance, and attitude.
- Create “Performance Lives Here!”: Remove roadblocks to excellence and maintain a culture of open communication, trust, and positive energy.
- Live the Culture of Excellence: Model our T.E.A.M. values and enforce non‑negotiables (QSC standards, portion control, personal hygiene, health codes).
- Drive Results: Partner with your Regional Operations Partner in KPI‑focused meetings. Own people, operations, and P&L performance through sales building, labor management, inventory control, and cash‑security procedures.
- Deliver Exceptional Hospitality: Ensure “Every Guest Leaves Happy” by executing OAC, ROR, line checks, temp logs, and offering add‑ons/upgrades to maximize both guest satisfaction and revenue.
Key Deliverables
- Masterpieces Now!
- Ensure every dish is a work of art—on time, at perfect temperature, and impeccably presented.
- Spotless Experience
- Maintain a near‑pristine dining environment throughout every shift.
- Sales & Profitability
- Execute promotions and LTOs, control waste, manage labor to target, and drive add‑on sales.
- Operational Excellence
- Complete pre‑close, side work, and closing duties accurately and safely. Verify closing checklists.
- Team Development & Accountability
- Provide constructive feedback, resolve conflicts, and coach team members to higher performance, recruiting and training new hires alongside your ROP.
- Compliance & Safety
- Uphold HACCP guidelines, local health codes, and company safety/security policies at all times.
Rewards and Great Perks:
- Fun! Work with friends and great people! An amazing culture centered on the Team with Family friendly hours.
- Casual workplace - Jeans, Company supplied shirt, hat and a smile is the uniform of our team
- Competitive wages – based on experience with growth opportunities and Bonus potential
- Comprehensive Health Benefits package including Medical, Dental and Vision
- Life, Short-term & Long-term Disability, and other Insurance programs
- Great meal allowance for personal or work use
- Opportunities to advance and grow, A promote from within culture
- Flexible schedules for full and part-time roles
- 401(k) Retirement Savings Plan (must meet plan eligibility requirements)
- Paid Time Off (PTO) and Paid Training programs