Receptionist - Family Services

Family Services Receptionist

Job Description

Department: Client Services

Reports To: Family Services Manager

FLSA Classification: Non-Exempt

Hours: Position may be filled as either full-time or part-time

Schedule: Must be available to work during center hours (schedule to be determined based on full-time or part-time status).

Position Summary

This Family Services Receptionist is responsible for ensuring a clean, organized, and welcoming environment. Serving at the Family Services reception desk, this employee ensures

seamless operations and a hospitable experience for all clients, staff, volunteers, and guests while performing business office and family services administrative duties.

Supervision

Works under the supervision of the Family Services Manager.

Qualifications

• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Lord and Savior and is accountable to a local Bible-believing church.
• Bilingual in Spanish and English, preferred.
• Exhibit strong commitment to the sanctity of all human life.
• Be committed and live by Biblical sexual ethics, specifically, abstinence outside of marriage and fidelity within marriage.
• Agree with and be willing to uphold Choices’ Statement of Principle, Statement of Faith, Mission Statement and policies of the organization.
• Ability to communicate the vision and mission of Choices with clarity and represent Choices’ values to the community.
• Be able to respect and keep information confidential.
• Be dependable, punctual, and committed to the ministry of Choices.
• Excellent in writing, communications, planning, and problem-solving.
• Flexibility and ability to prioritize tasks; excellent time management.
• Proficient in all Microsoft Office programs.
• Excellent written and verbal communication skills; professional and welcoming demeanor with clients, donors, and guests.
• Willingness to continually learn and stay current with IT skills, with the ability to train and support staff in using technology effectively to maximize efficiency.
• Ability to work with a multi-generational staff and be a unified, committed team player.
  
  

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

In The Absence Of a FS Receptionist Volunteer

• Welcome and greet clients, donors, and guests. Notify appropriate staff or volunteers of client arrival.
• Responsible for all EWYL client appointment preparation.
• Schedule client’s next appointment at departure (if applicable). This primarily includes men’s visits and assessment appointments.*
• Create visit entries for MOBs accompanying the FOB to an appointment and for group classes.*
• Create visit entries for MOBs attending Next Step classes*
• Enter Baby Boutique amounts for female mentors’ appointments.
• **These responsibilities are only completed by volunteers with the technology skillset to perform them.
• Assist the family services team with phones and texting. All Spanish-speaking incoming calls will be directed to the receptionist.
• Prepare classrooms for Family Services classes and events.
• Train Family Services receptionist volunteers. Maintain a list of projects for FS volunteers to support the center during downtime. Ensure that projects support and engage, rather than replace, the receptionist volunteers, assigning tasks that align with their skills, interests, and availability.
• Ensure accuracy of group class attendance by reconciling calendars daily.
• Foster a calm, welcoming, and supportive environment for clients and visitors, modeling professionalism and a positive tone in all interactions.
• Assist the Family Services Manager with administrative tasks, ensuring all end-of-month requirements and other duties are completed accurately and on time.
• Translate prayer requests shared into Spanish and send them out on the Choices’ Prayer Team line.
• Review and compile survey responses from Family Services community events and parenting programs; organize data into clear summaries and reports to support program evaluation and planning.
• Translate other Choices’ documents into Spanish as needed.
  
  

General Staff Duties

• As requested by the Executive Director, Client Services Director, or your supervisor:
• Attend staff meetings.
• May require rare times of travel to attend conferences or events.
• Attend Choices events and other events as needed, including SOHLs and Baby Shower.
• Participate in representation to churches and organizations.
• Take an active role in the organization’s network strategy, including hosting a table at the annual Choices Fundraising Banquet.
• Commit to be an active learner, staying educated about life issues and as well as professional development.