What are the responsibilities and job description for the Implementation Engineer position at Choice Solutions?
The Managed Services team is responsible for providing post-sales support to Choice Solutions’ internal environment, Choice Cloud tenants, and Managed Services business customers who have managed services contracts/agreements. Services range from managing hardware to fully managed solutions encompassing any or all of the following technologies: physical and virtual backup systems management, Cloud-hosted solutions, server architecture, VMware, Citrix VDI, Nutanix, etc.
This Implementation Engineer is the leader in onboarding new and existing clients and any future changes for Choice Solutions’ managed services products and services by evaluating client needs and developing configurations that support business processes, leading from an automation-first mindset. This position also supports the offboarding of existing clients from Choice Solutions’ services or at contract termination.
This is a customer-focused, hands-on role, in which the Implementation Engineer will be expected to work directly with customers. This is a salaried, exempt position and will report to the Core Manager on our managed services team.
This is an on-site role based out of our Overland Park, KS office. Hybrid work (must be in office at least three full days per week) is available following training, but employee must reside within the Kansas City metropolitan area.
Technical Responsibilities:
- Lead customer onboarding, implementation, and transition to managed services operations
- Serve as technical lead on managed services onboarding projects, ensuring delivery, documentation, and customer sign-off
- Design and implement automated deployment pipelines using Terraform, Ansible, GitLab CI/CD, and ConnectWise Automate
- Establish monitoring frameworks to track full-service health across applications, databases, authentication, and network dependencies
- Reduce manual configuration through infrastructure as code and automated provisioning
- Collaborate with customers and vendors to enable automated monitoring of critical business services and interdependencies
- Troubleshoot, test, and resolve integration challenges while developing scalable solutions
- Partner with PMO and account managers to track project status, risks, and deliverables
- Provide proactive technical support and training to internal teams and customer stakeholders
- Drive continuous improvement in service delivery, automation coverage, and customer satisfaction
- Other duties as assigned
