What are the responsibilities and job description for the Front Desk Receptionist position at Choice Recovery Path?
We are seeking a friendly, organized, and professional Front Desk Receptionist to be the first point of contact for our office. This role is responsible for greeting visitors, answering phones, managing appointments, and providing administrative support to ensure smooth daily operations.
Key Responsibilities:
Greet and assist clients, families, and visitors in a warm and professional manner.
Provide essential information about our facility and services to clients and families.
Administer client intakes by collecting information, including demographic, medical, and insurance details, as well as consent forms necessary for the onboarding process.
Manage appointment scheduling, conflicts, rescheduling and client check-ins efficiently.
Answer, direct, and document phone calls accordingly.
Assisting with referrals, insurance verifications, and coordinating with other medical offices.
Operating electronic health record (EHR) systems for patient registration and record management.
Ensuring compliance with HIPAA regulations to protect patient privacy.
Following office protocols for patient safety and confidentiality.
Coordinating with clinical staff to accommodate urgent patient needs.
Addressing patients' concerns and complaints diplomatically.
Collecting Payments, Co-payments and providing a receipt using billing software.
Work closely with the billing team to ensure all patient information is accurate and up to date.
Occasionally runs errands for Leadership/Staff.
Assist with other administrative tasks, such as filing, data entry, and record maintenance.
***All candidates must have a clean driving record and be able to pass a drug screen prior to employment.***
Benefits of Working with Choice Recovery Path:
Great Pay
12 paid federal holidays annually
Paid time off
Paid Sick Leave
Organization pays 90% of medical, dental, and vision insurance
Life insurance
401K Matching
First Time Home Buyers Assistance Program
Continuing Education Assistance
Advancement Opportunities
Autonomy to do your best work
Your voice and opinions are valued
All decisions are made in service of high-quality client care not the bottom line
A great team looking for other amazing people who share the value of giving back to the community and striving for continued self-growth.
High school diploma or equivalent (required)
1–2 years of front desk, receptionist, or intake experience (preferably in healthcare)
Knowledge of EMR systems (e.g., Epic, Athena, Kareo, etc.)
Understanding of basic insurance verification and billing processes
Strong customer service and communication skills
Ability to multitask, prioritize, and stay organized in a busy environment
Professional, dependable, and detail-oriented
Equal Opportunity Employment
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
