Health Home Plus Client Care Supervisor

Title:                                     Client Care Supervisor- HH Services

Reports To:                           Program Director

FLSA:                                    Non-Exempt

Status:                                  Full-time

Supervisory Responsibility: Team of Health Home Plus Client Care Coordinators

Purpose of the Role:

The Health Home Plus Supervisor oversees a team of Health Home Plus Client Care Coordinators who provide intensive case management to high-need individuals with serious mental illness and/or complex behavioral and physical health conditions. The Supervisor ensures quality service delivery, compliance with Health Home Plus standards, and the development of staff capacity to support client recovery, stability, and wellness.

Essential Functions of the Role:

• Provide clinical and administrative supervision to a team of Health Home Plus Care Coordinators (HH CCCs).
• Conduct weekly one-on-one supervisions, ensuring review of key performance metrics, caseload balance, and case complexities.
• Review at least 10 notes per coordinator per week to monitor timeliness, clinical quality, billing integrity, and documentation compliance.
• Offer real-time feedback and support to improve staff performance and case outcomes.
• Train and mentor staff in client engagement, motivational interviewing, crisis response, recovery-oriented care planning, and system navigation.
• Conduct joint field visits, client calls, and side-by-side coaching to support staff growth.
• Identify training gaps and provide individualized or group support to enhance staff competency in HH practices.
• Monitor caseloads to ensure client outreach and service requirements are met at least monthly, with frequency increasing based on client acuity.
• Ensure care plans are individualized, recovery-oriented, and developed in collaboration with clients, families, and providers.
• Participate in rounds and team consultations for complex cases, escalating to psychiatrists, medical providers, or legal systems as needed.
• Ensure all documentation (assessments, care plans, progress notes) meets Medicaid billing, Health Home Plus, and agency standards.
• Respond to internal audits, data reporting needs, and external reviews or site visits.
• Support client transitions, hospital discharges, and reengagement of hard-to-reach members.
• Develop and maintain partnerships with external stakeholders, including DSS, OMH, legal entities, hospitals, and housing providers.
• Provide case coverage or intervention support as needed in high-acuity or crisis cases.
• Champion system improvements and workflow adjustments in line with best practices and programmatic goals.
• Do not settle for “because that’s the way it has always been done”; be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large.

·        Team and location assignments based on Agency needs.

·        Other activities as assigned.

Work Schedule:

Monday – Friday, 9am – 5 pm, 35 hours per week, however flexibility required to address client and Agency needs.

Physical Environment:

o  Traditional office environment.

o  Must be comfortable attending appointments at various agencies, facilities, and clients’ homes.

Qualifications for this Role:

·        Licensed level healthcare professional with prior experience in a behavioral

health setting; OR Master’s level professional with two (2) years prior supervisory experience in a

·        behavioral health setting.

·        Proven ability to empathize with the clients we serve.

·        Tenacity and passion for this work, balancing objectivity and empathy.

·        Computer literacy required.

·        Bilingual English/Spanish a plus.

·        Flexible availability – based on client and Agency needs.

Compensation range: $60,000-$70,000