WDAY Case Manager

Purpose of the Role:

Workforce Development Academy Case Manager  is responsible for providing direct case management services to young adults, ages 18–24, who face significant barriers to education and employment. The Case Manager helps participants overcome obstacles, develop critical skills, and connect with resources to achieve self-sufficiency

Essential Functions of the Role:

· Assessment and planning: Conduct comprehensive assessments of participants to identify their skills, needs, and barriers to employment and education. Use this information to develop individualized service plans.

· Intake and outreach: Perform outreach to recruit and enroll eligible youth into the program.

· Resource navigation: Connect participants with a wide range of educational, employment, and social services available in the community, including housing assistance, mental health programs, and community services.

· Skill development: Provide job readiness training and help participants develop soft skills, like critical thinking and communication.

· Education assistance: Assist participants in completing high school or obtaining an equivalency diploma. Also, help with enrollment in post-secondary education.

· Internship and job placement: Work with local businesses to develop and secure internship and employment opportunities for participants.

· Ongoing support: Monitor and support participants after placement to ensure employment retention and wage progression. Provide follow-up services for at least 12 months after a participant's first day of employment.

· Documentation and reporting: Maintain accurate and detailed case records and documentation, including charting and progress notes.

· Interdisciplinary collaboration: Work closely with other program partners and staff to provide integrated support.

· Compliance: Adhere to all program policies, procedures, and ethical standards, including confidentiality.

· Coordinated services between multiple agencies, providers, and stakeholders to ensure optimal outcomes.

· Develop productive and results oriented relationships with mission critical persons at outside organizations, such as (but not limited to): Local Courts, Attorneys, Youth Bureau, Dept. of Social Services, Mental Health Providers, Probation Officers, Legal Services, District Attorney’s Office.

· Do not settle for “because that’s the way it has always been done”; be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large.

· Plan events to build partnerships in the community.

· Special projects and other duties as assigned.

Work Schedule:

Monday – Friday, 9am – 5 pm, 35 hours per week, however flexibility required to address client and Agency needs.

Physical Environment:

o Traditional office environment.

o Must be comfortable attending appointments at various agencies, facilities, and clients’ homes.

Qualifications for this Role:

· Direct service experience working with high-barrier youth and young adults in an educational, employment, or social service setting.

· Compassion and understanding: The ability to work with and relate to low-income, homeless, and other marginalized populations.

· Knowledge: An understanding of workforce development concepts, as well as federal and state employment laws, rules, and regulations.

· Communication: Strong verbal and written communication skills to effectively interact with participants, families, businesses, and community partners.

· Organizational skills: The ability to manage a diverse caseload, prioritize tasks, and maintain accurate records.

· Problem-solving: Critical thinking and good judgment to evaluate participant progress and adjust care plans as needed.

· Proven ability to empathize with the clients we serve.

· Tenacity and passion for this work, balancing objectivity, and empathy.

· Minimum 2–3 years of care–related experience in Youth Justice, mediation, and crisis management.

· Bachelors in an area of Criminal Justice, Human Services, Psychology, or 5 years equivalent work experience.

· Computer literacy required.

· Bilingual English/Spanish a plus.

· Flexible availability – based on client and Agency needs

Compensation range: $48,000 - $51,000