Homeless Outreach Worker

Title: Homeless Outreach Worker

Reports To: Homeless Outreach Supervisor

FLSA: Non-Exempt

Status: Full-time

Supervisory Responsibility: Not Applicable

Who we are?

CHOICE is an agency that takes pride in providing case management and advocacy services for our clients with mental health or physical health illnesses. We specialize in providing quality coordination of care, referrals, peer support, groups, and other related services in a friendly environment.

Purpose of the Role:

Our Homeless Outreach Worker (HOW) assists with services to individuals living with a mental illness and/or experiencing homelessness. Our Homeless Outreach Worker is also expected to engage individuals who are experiencing homelessness either on the streets or in shelters to provide advocacy, assist with connection to benefits, and housing.

Essential Functions of the Role:

Upon assignment of a new client, proceeding within the required guidelines, the Homeless Outreach Worker is to immediately contact the client, set an appointment to meet with the client at a CHOICE office or off-site to complete all required paperwork.

For all assigned cases:

· Set client goals and align care activities in accordance with these goals.

· Monitor progress of goals, adjust care plans accordingly.

· Collect and enter data and notes accurately, thoroughly and timely, documenting activities and outcomes into case management systems.

· Plan and execute care activities in accordance with client goals to minimize any potential issues with billing and reimbursement to the agency.

· Plan and utilize time so that needed outcomes for the client are achieved and completed within the time frame set by the Supervisor.

· Proactively communicate with Homeless Outreach Supervisor on any emerging issues and needed adjustments.

· Connect with each assigned client minimally 4x per month.

· Review assigned caseload with Homeless Outreach Supervisor 2 times per month to ensure effective case management (as noted above); make adjustments as needed.

· Develop and maintain productive and results-oriented relationships with mission-critical persons at outside organizations.

· Attend meetings, as necessary, at the Department of Community Mental Health, to review client cases.

· Complete street outreach assessment (VI-SPDAT)as requested by HOW Supervisor.

· Using the full capacity of one’s ongoing experience and training, demonstrate the progressive ability to problem solve, advocate, mediate and handle increasingly complex tasks related to care coordination.

· Do not settle for “because that’s the way it has always been done”, rather be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large.

· Other activities as assigned.

For all fieldwork:

· Meet one-on-one with the person needing services, screen to determine eligibility.

· Conduct 3-5 intakes per shelter visit and a total of 10-15 intakes per week.

· Proactively report to the Homeless Outreach Supervisor all trends, relationships, and developments in the field.

· Track activities and outcomes.

· Spanish-speaking (required)

Job Type: Full-time

Compensation Range: $36,000.00 - $40,000.00 per year

Benefits:

· 401(k) matching

· Dental insurance

· Flexible spending account

· Health insurance

· Life insurance

· Paid time off

· Parental leave

· Referral program

· Retirement plan

· Tuition reimbursement

· Vision insurance

Schedule:

· 8-hour shift

· Day shift

· Monday to Friday

Education:

· Bachelor's (Preferred)

Experience:

· Outreach: 1 year (Preferred)

Language:

· Spanish (Required)

License/Certification:

· Driver's License (Required)

Work Location: In person