Criminal Justice Client Care Coord

Purpose of the Role:

The Criminal Justice Client Care Coordinator will provide time-limited (12 months) wrap-around services to support clients who experience barriers because of a criminal history. These services include administering risk and needs assessments; assisting clients with their job search and connecting them to job training; legal advocacy; accessing public benefits and housing assistance; navigating community supervision (probation); and other case management needs. The Criminal Justice Client Care Coordinator will work closely with internal programs and external partners to empower clients of the program to have the skills and confidence to thrive as active participants in the community.

Essential Functions of the Role:

• Criminal Justice Client Care Coordinator will have the vision and passion to support the development, implementation, and growth of all aspects of the Re-Entry Intensive Case Manager Program and provide the following services:
• Conduct follow-up outreach of direct/or self-referred clients who are eligible and in need of re-entry services.
• Transport clients from County Jail upon release.
• Complete initial assessment and follow-up re-assessments.
• Provide direct services to clients through regular case management meetings.
• Assess clients’ needs, situations, personal strengths, and support networks to determine their goals. Develop plans to increase clients’ well-being, productivity, and stability.
• Help clients navigate the challenges that come with having a criminal background: possible homelessness, unemployment, employment and housing discrimination, domestic abuse, recovery, family issues, parole/probation issues, and legal difficulties.
• Provide supportive service linkages to community resources, such as homeless and housing, occupational training, public benefits, healthcare, mental health services, support groups, etc.
• Follow up with clients to ensure their situations have improved.
• Monitor and track milestones in client participation, such as employment acquisition, completion of certifications, increased wages, and avoiding recidivism.
• Ensure data quality, accuracy of client files and records, complete paperwork and comprehensive outcomes tracking for internal and external purposes.
• Comply with eligibility and reporting requirements for re-entry programming.
• Works with other programs to provide services and referrals to eligible clients.
• Other duties as assigned.

Working Relationships:

Internal: Criminal Justice Program Supervisor, Program Director, other CCC’s

External: Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney’s Office, etc.

Work Schedule:                Monday – Friday, 9am – 5pm with some flexibility around client needs.

Physical Environment: 

1. Traditional office environment. 
2. Must be comfortable attending appointments at various agencies, facilities, and client’s homes.

Physical Demands: Must be able to drive a motor vehicle and carry up to 20 lbs.

Mental and Visual Demands: Flow of work and nature of duties involve normal coordination of mind and eyes much of the time.

1. Must be able to interact with persons having mental health issues, periods of instability (i.e. lack of shelter, food, clothing, or support), recently released from an institution (i.e. hospital, prison), limited comprehension and/or ability to manage through complex scenarios.

 Qualifications for this Role:

• Minimum Qualifications – Knowledge, Skills and Abilities Required
• Minimum of a bachelor’s degree with a concentration in Criminal Justice, Human Services, Psychology, Sociology, and other related fields. Master’s Degree preferred OR
• At least two years’ experience working in a program or organization serving high-risk individuals OR
• Prior case management, therapy, or counseling experience with individuals and/or groups.
• Interest in the social justice, legal advocacy, prisoner re-entry, and/or Fair Chance Hiring policies.
• Unwavering commitment to quality programs and data-driven program evaluation.
• Strong written and verbal communication skills. The ideal candidate will be a persuasive and passionate communicator with excellent interpersonal skills.
• Must be driven and capable of performing duties autonomously yet have the ability to work effectively in collaboration with diverse groups of people.