What are the responsibilities and job description for the Front Desk Agent position at Choice Inn & Suites Pocatello North?
Job Overview
Join our dynamic team as a Part-Time Front Desk Agent, where your energetic and welcoming presence will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for visitors and guests, ensuring smooth check-in and check-out processes while providing outstanding customer service. Your enthusiasm and professionalism will help create a warm, inviting atmosphere that encourages guest satisfaction and loyalty. This position offers flexible hours perfect for those passionate about hospitality management and eager to develop their skills in a lively, fast-paced environment.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS)
- Handle guest inquiries via phone and in person, providing accurate information about hotel services, amenities, and local attractions
- Manage reservations efficiently, making adjustments as needed while maintaining high standards of phone etiquette and customer service problem-solving
- Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly and accurately
- Maintain guest relations by addressing concerns professionally, adhering to hotel emergency procedures, and ensuring a positive experience throughout their stay
- Process payments securely, handle cash or credit transactions, and prepare night audit reports when applicable
- Support overall front desk operations by managing client communication, updating property management systems (PMS), and assisting with administrative tasks
Experience
- Previous experience in hospitality management or front desk operations is preferred but not required; on-the-job training will be provided
- Familiarity with hotel management systems
- Bilingual or multilingual skills are highly desirable to serve diverse guest populations effectively
- Strong customer service skills with a focus on guest relations, problem-solving, and clear communication are essential
- Knowledge of hotel emergency procedures and resort experience will enhance your ability to respond confidently in various situations
- Experience working night shifts or during weekends is a plus to support our 24/7 hospitality environment
Join us to be part of a vibrant team dedicated to delivering memorable guest experiences! We value energetic individuals who thrive in hospitality settings and are eager to grow their careers in hotel management. All positions are paid roles committed to fostering a positive work environment where your skills make a real difference.
Pay: From $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Work Location: In person
Salary : $12