What are the responsibilities and job description for the Security Officer position at Choice Hotels?
Creates guest satisfaction and exceeds expectations by providing the service expectations and standards :
o Provides a safe and secure environment in the hotel by ensuring proper security methods and procedures are carried out consistently.
o Ensures that all employees follow safety rules and procedures.
o Takes corrective action where required to improve safety of work areas.
o Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions.
o Completes daily security log, including pertinent information from the shift.
o Monitor all activity and diligently monitor building video surveillance.
o Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them.
o Keeps hotel management promptly and fully informed of all problems or unusual matters of significance.
o Understand written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats.
o Responds to all emergency situations immediately.
o Takes appropriate action to safeguard guests, employees and the hotel.
o Processes all written reports involving security related incidents and customer or employee accidents.
o Handles complaints, investigates, and thoroughly reports on : customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary.
o Reviews accident investigations to ensure accurate and complete reporting.
o Ensures that all hotel entrances and exits are locked and unlocked per hotel policy.
o Maintains hotel key management procedures and ensures that all area keys are accountable, and only authorized persons have access to keys.
o Closes down the different outlets each night as per post order so Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized persons out of the area and prevent theft.
o Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats.
o Logs and delivers all in-house packages and monitors out going deliveries.
o Checks in and out all vendors to the hotel.
o Meets with leaders on a regular basis
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
o Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
o Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
o Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
o Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
o Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements / Skills
Associates / Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)
Ideal candidate will have a minimum of one year security experience
Experience with MS Office applications and Outlook required
Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere
Demonstrates strong verbal and interpersonal skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Adhere to the policies and procedures of the hotel
Willing to work a flexible schedule including weekends and holidays.
Ability to model Choices Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
