Front Desk Agent (7AM-3PM) (3PM-11PM) (11pm-7am)

URGENTLY HIRING

Front Desk Agents: YOU MUST MAKE THIS YOUR MAIN FULL-TIME JOB. 5-6 days a week. Shifts (7AM-3PM) (3PM-11PM) OR (11PM-7AM).

DEMANDING JOB: ONLY APPLY IF YOU'RE ENERGETIC AND READY TO STAY ACTIVE THROUGHOUT YOUR SHIFT.

PREVIOUS HOSPITALITY/REAL ESTATE OR SERIOUS SALES EXPERIENCE REQUIRED.

The Front Desk Manager position is also available and offers higher pay, but requires the employee to commit to more than 6 months, work 5 days a week with no days off, and be both reliable and fully trained. More details are given during interview.

Ask us about our yearly bonus and Choice Hotel Perks!

Comfort Inn Chandler - Phoenix I-10 located on 7400 W Boston St, Chandler, AZ 85226, is looking for a front desk agent for all shifts to join our team! Most of our employees have stayed with us for over 10 years! We're looking for trustworthy, positive and hard-working candidates.

• Previous experience in hospitality industry is strongly desired but not required
• Respectable level of experience in a customer service related field utilizing computer systems and purchase of sale systems
• Must have experience with Microsoft Excel and/or hotel property management systems/PMS systems or ability to quickly learn

Responsibilities

• Must be well groomed and presentable
• Positive and friendly attitude
• Ability to work independently and remain motivated
• Complying with quality assurance and expectations
• Professionalism along with speed and attention to detail
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
• Register guests and assigns rooms
• Represents the hotel to guests throughout all stages of the guest's stay, from check in to check out
• Determines a guest's reservation status and identifies how long the guest will stay
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner
• Helps guest’s complete registration and then assigns rooms, accommodating special requests whenever possible
• Verifies the guest's method of payment and follows established credit/ID-checking procedures
• Procedures when handling and processing financial transactions.
• Balances cash drawer by counting cash at beginning and end of work shift
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
• Must be sales-minded, finding out all of their future needs to present information
• Follows all CSM procedures for guest/associate incidents
• Assists in preregistration and blocking of rooms for reservations
• Facilitates communication with guests in person or via phone, email, etc
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel such as group room blocks, corporate accounts or meeting room rentals
• Uses proper telephone etiquette
• Produces required volume of work by planning, organizing and prioritizing work duties
• Reports any unusual occurrences or requests to managers/owners and/or supervisors
• Knows all safety and emergency procedures, Is aware of accident prevention policies
• Maintains a clean and safe work area in compliance with local, state and federal regulations
• Mop floors in lobby and elevator and clean all tables. Vacuum lobby. Make sure lobby and hallways are always clean. Fill up lemonade dispenser in lobby for customers.
• To be strict with customers about the rules and make no exceptions.
• Monitor guests in all areas and to implement rules and make no exceptions.
• Adheres to general work rules and department procedures
• Attends all required department and hotel meetings
• Must be flexible with schedule – may include nights, weekends and holidays
• All other duties as assigned

Job description will further be discussed by telephone.

Job Type: Full-time

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overtime
• Weekends as needed

Work Location: In person