What are the responsibilities and job description for the Customer Service Representative - Authorizations position at Choice Home Warranty?
***This job will be located in Edison, NJ***
A career move with growth potential!
Choice Home Warranty is looking for a candidate who is technically minded to join our Authorizations team. To be successful in this department you should have experience as a: HVAC Technician, Electrical, Plumber, Appliance Repair Technician, Automotive Mechanic or with Computer Repair. In this role you will be speaking to field technicians to help diagnose system failures. This opportunity is a great way to get out of the cold and into a position that provides you with growth potential. Please note position is On Site at ALL times. Hours are 12:30- 9pm. No exceptions.
Authorizations Technician Responsibilities:
- Communicates warranty contract verbiage confidently and accurately to service providers.
- Examines the warranty contract and works together with the service provider to determine if a service request and/or items being serviced are covered by the warranty contract.
- Provides information to the customer regarding a determination of coverage for an item failure
- Ensures that repair costs fall within pricing guidelines.
- Communicates vendor – repair professional issues (including pricing, service, industry and trade trends, etc.) to the vendor relations Team.
- Educates service providers on Choice Home Warranty service expectations.
Technician Job Requirements:
- 1-2 years of trade experience in Electrical, Plumbing, HVAC, Appliance repair or, Computer repair is required, will strongly consider entry level candidates who have graduated from a Technical School.
- High school diploma or general education degree (GED) required.
- Proficient Computer and Typing Skills.
- Excellent problem-solving and decision-making abilities.
- Strong attention to detail.
- Outstanding written / verbal communication skills/data entry skills.
- Ability to work in a fast paced environment.
Benefits of working with Choice Home Warranty:
- Get out of the cold/heat. Get off your feet. No physical wear and tear.
- Guaranteed 40 Hour work week. Steady paycheck every 2 weeks
- No night shifts (Office closes at 9PM)- Must be able to work 12:30 pm - 9 pm
- No on call, no travel
- Casual work environment
- Career Advancement
- Medical benefits
- Paid Vacation
For a technician with experience in either Electrical, Plumbing, HVAC, Appliance Repair, Computer Repair, or as a Mechanic. This opportunity is a great way to join a growing company that will offer you an ability to use your experience and change your environment while being given the opportunity to grow within the organization.
Our Mission is to provide property owners with peace of mind by offering high quality, easy and affordable way to protect their most valuable asset - their home. The service we provide is connecting licensed, certified technicians with homeowners that are experiencing failures with a system, appliance and household item, listed as included in our service agreement.
We are the fastest growing home warranty company in the nation, consistently earning placement on the Inc. 5000 list for the last seven years. As we grow, we continue to seek out passionate, driven leaders who share our values – people looking to bring their insight and abilities to an organization that values intelligence, integrity, and the pursuit of excellence.
Salary : $41,600 - $49,920